MARY DAKHLALLAH
Dearborn Heights
Summary
Enthusiastic professional with a focus on customer service and support. Known for strong attention to detail and effective communication, fostering positive interactions and resolving issues promptly. Ready to contribute to team success and operational excellence.
Overview
2
2
years of professional experience
Work History
Disc Attendant
City of Dearborn
Dearborn
02.2026 - Current
- Provided front desk support through cash handling and accurate data entry.
- Managed registration for skating lessons to ensure smooth operations.
- Processed payments for hockey programs, maintaining financial accuracy.
- Coordinated ice rental bookings to maximize facility usage.
- Handled day pass sales efficiently to enhance visitor experience.
- Maintained cleanliness and organization of public facilities and amenities.
- Assisted visitors with inquiries, delivering information about disc services.
- Set up event spaces and prepared areas for community activities effectively.
Receptionist
City of Dearborn
Dearborn
09.2024 - 08.2025
- Streamlined front desk operations to boost service efficiency and responsiveness.
- Monitored facility access, ensuring adherence to security standards for patrons.
- Managed phone calls, provided prompt responses to inquiries and requests.
- Processed gym memberships and daily passes, facilitated seamless member entry.
- Created pool tags, restricted access exclusively to authorized patrons.
- Registered children for swim lessons, enhanced youth participation in aquatic programs.
- Coordinated gym activities, promoted health and engagement among members.
- Balanced daily fee collections, and secured funds in the safe nightly.
- Uploaded IDs to patron accounts.
- Saved credit card information to files to ensure proper billing.
Education
University of Michigan, Dearborn
Dearborn, MISkills
- Customer service and support
- Membership management
- Communication skills
- Time management
- Data entry
- Problem solving
- Attention to detail
- Front desk operations
- Reception management
- Telephone communication
- Calm demeanor
- File organization
- Meticulousness
- Organizational skills
- Professionalism
- Team collaboration
- Problem resolution
- Payment processing
- Written and oral communication skills
- Conflict resolution
- Cash register operation
- Self-checkout assistance
- Problem-solving skills
Timeline
Disc Attendant
City of Dearborn
02.2026 - Current
Receptionist
City of Dearborn
09.2024 - 08.2025
University of Michigan, Dearborn