Mary Diaz
Newbury,NH
Summary
Detail-oriented Health Information Specialist with extensive experience in data accuracy and compliance management. Proven track record in implementing EHR management strategies and training staff to enhance data integrity.
Overview
30
30
years of professional experience
Work History
Health Information Specialist
Dartmouth-Hitchcock Medical Center
Lebanon, NH
12.2008 - 09.2025
- Analyzed and processed health data to ensure accuracy and compliance with regulations.
- Implemented electronic health record (EHR) management strategies to enhance patient information accessibility.
- Collaborated with clinical teams to streamline data-sharing processes and improve workflow efficiency.
- Developed training materials for staff on health information systems, promoting best practices in data management.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Assisted in the transition to a new electronic health record system, resulting in improved data management and accessibility for healthcare providers.
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Assisted in training new staff on medical record processing and filing procedures.
Manager of Business Development
Oliver Wight Americas
New London, NH
01.2006 - 02.2009
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Identified new business opportunities through comprehensive market analysis and competitive research.
- Designed and implemented targeted marketing campaigns to increase brand awareness and lead generation.
- Led cross-functional teams to deliver client-focused solutions, ensuring alignment with business objectives.
- Conducted workshops and presentations to educate clients on best practices in business management methodologies.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Participated in trade shows and conferences to network and generate leads.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Counter Clerk Registrations
State of NH Dept of Motor Vehicles
Lebanon,NH
01.2000 - 05.2006
- Processed vehicle registrations and renewals efficiently for diverse clientele.
- Provided accurate information regarding licensing requirements and procedures to customers.
- Maintained organized records of transactions and customer interactions using DMV systems.
- Assisted in training new clerks on operational procedures and customer service standards.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Processed cash, check and credit card payments.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
- Operated cash register to accurately complete customer financial transactions.
- Maintained clean and orderly work stations and reported hazards to management.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
- Resolved customer inquiries promptly, addressing concerns and providing solutions to ensure complete satisfaction.
- Processed customer orders and accurately entered into order system.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Rang up sales using cash register following cash-handling procedures.
- Streamlined checkout processes for improved customer experience and reduced wait times.
- Processed both cash and card purchases and returns.
- Provided callers with product and customer service information to foster brand loyalty.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Data Entry Clerk
State of NH State Police Crimminal Records
Concord, NH
01.1998 - 01.2000
- Processed and entered criminal record data with high accuracy and attention to detail.
- Maintained confidentiality while handling sensitive information in compliance with legal standards.
- Assisted in updating and verifying records, ensuring timely information retrieval for law enforcement agencies.
- Collaborated with team members to streamline data entry processes, enhancing overall workflow efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Front Desk Clerk
Best Western Hotel
Sunapee, NH
01.1996 - 01.1998
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on standard operating procedures and customer service protocols.
Education
Pharmacy
University of Puerto Rico
Puerto RicoNo Degree - Elementary Education
Kings College
Briarcliff Manor, NYLanguages
Spanish
Native or Bilingual
Timeline
Health Information Specialist
Dartmouth-Hitchcock Medical Center
12.2008 - 09.2025
Manager of Business Development
Oliver Wight Americas
01.2006 - 02.2009
Counter Clerk Registrations
State of NH Dept of Motor Vehicles
01.2000 - 05.2006
Data Entry Clerk
State of NH State Police Crimminal Records
01.1998 - 01.2000
Front Desk Clerk
Best Western Hotel
01.1996 - 01.1998
Pharmacy
University of Puerto Rico
No Degree - Elementary Education
Kings College