Robyn Barajas
Redlands,CA
Summary
Seasoned Health Information Specialists with experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Release of Information Specialist known for high productivity and the ability to complete tasks swiftly and accurately. Excel in communication, problem solving, and time management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Pacific Grove Hospital
Riverside
08.2025 - Current
- Reviewed records for completeness, accuracy and compliance with regulations.
- Managed release of information request in accordance with applicable laws and regulations.
- Identified , track and enter practitioner deficiencies in Medhost
- Pulled charts as requested for audits, peer review, and readmissions.
- Ensure files are stored in the designated area according to storage procedures
- Scan records to contract coders for processing
- Assist with Audits including HBIPS, and CMS quality measures
- Pickup discharge records from patient units
- Print and deliver medical record forms to patient units.
- Purge and inventory medical records for offsite storage.
- Analyzed health data to ensure compliance with regulatory standards and optimize patient care outcomes.
- Promoted a culture of continuous improvement within the team by actively seeking feedback from colleagues and supervisors regarding workflow efficiencies and areas for growth.
- Maintained relationships with medical providers, suppliers, and reporters.
- Managed 30 plus calls a day
Patient Service Representative
Loma Linda University Medical Center
Loma Linda, CA
03.2025 - 08.2025
- Handled patient check-in and appointment scheduling using electronic health record systems.
- Managed patient inquiries, ensuring accurate information delivery and exceptional service.
- Coordinated with healthcare providers to streamline patient flow and enhance operational efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed more than 100 check ins per day
Health Information Specialist
Optum
Redlands, CA
06.2023 - 03.2025
- Documented information on multiple platforms and used two computer monitors.
- Assisted with patient walk ins regarding medical record request, granted proxy access to medical charts, filed legal documents (POA, Conservatorship, Custody, and Advanced directives)
- Assisted patients with completion of FMLA and Disability forms
- Participated in meetings to discuss electronic health records and methods to improve overall workflows.
- Resolved medical record discrepancies.
- Verified the accuracy of patient information in medical records.
- Scanned an uploaded medical records into the electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Answered inquiries from physicians, nurses, other clinicians, patients and third party payers related to medical records.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Clinic Coordinator
- Optum, Redlands, CA
- Scheduled patient appointments.
- Answers phone, takes messages and directs call to the appropriate person
- Prepares charts with appropriate forms necessary to complete the visit
- Completes and forwards all required information, charts, records, documents and/or films as requested
- Request medical records from providers outside our facility to ensure the patient can receive the proper care.
- Asked the patient about their past illnesses, surgeries, and medications.
- Monitored care gaps using Cozeva.
- Created and pended orders for upcoming procedures and labs that were needed to close the care gaps.
Health Information Specialist
Ciox Health
Riverside, CA
12.2021 - 06.2023
- Processed release of information forms according to HIPAA standards.
- Processed medical record requests by taking calls from patients, insurance companies, and attorneys.
- Documented information on multiple platforms and used two computer monitors.
- Assisted with administrative duties such as handling faxes, opening mail, and data entry.
- Required to meet the production goal daily which consist of 60 medical record request.
- Generated reports summarizing activities related to release of information such as number of request received, processed, types, sources of requests.
- Reviewed medical charts for accuracy and completeness prior to the release of information.
- Ensured timely release of information in accordance with federal and state laws.
- Processed incoming mail, outgoing mail, email, faxes, and phone calls related to release of information request.
- Maintained relationships with medical providers and suppliers.
Client Relations Specialist
ABI Document Services
Loma Linda
10.2020 - 12.2021
- Proactively contacted clients by email and phone to provide explanation to clients of any delays regarding the medical record request.
- Coordinated with clients if any additional information is needed in order to comply with the subpoena or medical record request.
- Maintained communication with departments on special instruction orders.
- Report daily productivity numbers to the immediate supervisor through the accurate and consistent maintenance of the ABI spreadsheet.
- Create medical request orders accurately after verifying all information.
- Review medical authorizations ro ensure all information is complete.
- Route orders to the appropriate departments in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes.
- Answered customers inquires via phone, email, and chat.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
Compliance Manager/Payroll Assistant
Cool Transport
Colton
01.2020 - 10.2020
- Daily communication with 20 drivers
- Resolved issues promptly or respond with timelines
- Maintenance coordination
- Safety Compliance
- Dispatch drivers in a manner that DOT hours of services are followed
- Gathering and examining time sheets to ensure their validity
- Entering start and end times onto payroll software
- Investigating and resolving payroll records
- Maintained compliance with federal and state regulations required for a fleet of vehicles
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules
- Receiving emergency and non-emergency calls and record significant information
- Receiving and dispatching orders for products or deliveries
- Ensuring compliance by following policies and procedures
Customer Care Specialist/Call Center
TSC Apparel
02.2019 - 01.2020
- Answered, screened and processed high volume of calls daily with call management system.
- Processed credit card transactions through Point of Sale terminals or online systems.
- Created UPS claims, Ontrak claims, and FedEX claims for any missing items or lost packages.
- Tracked customer deliveries, and ensured customers received delivery in a timely manner.
- Handled customer service inquiries via phone calls or email correspondence.
- Handled customer inquiries regarding orders, shipments, returns.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Traced missing material and shipments through vendor and customer inquiries.
- Performed data entry task to update customer files with new shipping addresses or other relevant information.
Delivery Support Representative/Call Center
Living Spaces
04.2018 - 01.2019
- Provided customer support by responding promptly to inquires about shipment status and delivery timeframes.
- Review all scheduled deliveries 48 hours in advance for missing transfer items, purchase orders, or back ordered items.
- Demonstrate the products features before the customers purchase the products.
- Assigned delivery drivers to appropriate routes based on customer needs.
- Make outbound calls to guests that require resolving reschedules , service issues, and other concerns.
- Maintain the return and RMA/refund process.
- Answered , screened, and processed a high volume of calls with a call management system.
Vault Teller
Moneytree
10.2010 - 07.2016
- Ensured that all teller drawers were balanced at the end of each shift.
- Processed deposit's, withdrawals, transfers, payments, check cashing, and other related transactions.
- Provided exceptional customer service while accurately processing routine transactions.
- Received loan payments, verifying payment dates, and amounts due.
- Used customer information to tailor recommendations to promote or sell money orders, and prepaid debit cards.
- Answered customer phone calls regarding loan stats, payment schedules , and other general inquiries.
- Managed loans from application to submission and to closing.
- Analyzed loan files and reviewed client income assets, and credit to determine approval or denial.
- Verified amounts and integrity of every check or funds transfer.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or federal reserve.
- Complied with the BSA through CTR and SAR reports.
Education
High School Diploma -
Montebello High School
CaliforniaEarly Childhood Education/Psychology
Riverside Community College
CaliforniaSkills
- Medical Terminology
- Heartsaver CPR AED
- Epic Systems
- Medical release of information ROI
- HIPAA compliance
- Healthcare administration
Certification
BLS Provider Certificate
Timeline
Health Information Specialist
Pacific Grove Hospital
08.2025 - Current
Patient Service Representative
Loma Linda University Medical Center
03.2025 - 08.2025
Health Information Specialist
Optum
06.2023 - 03.2025
Health Information Specialist
Ciox Health
12.2021 - 06.2023
Client Relations Specialist
ABI Document Services
10.2020 - 12.2021
Compliance Manager/Payroll Assistant
Cool Transport
01.2020 - 10.2020
Customer Care Specialist/Call Center
TSC Apparel
02.2019 - 01.2020
Delivery Support Representative/Call Center
Living Spaces
04.2018 - 01.2019
Vault Teller
Moneytree
10.2010 - 07.2016
Early Childhood Education/Psychology
Riverside Community College
High School Diploma -
Montebello High School