Quiana Smith
Kansas City,MO
Summary
Detail-oriented Health Information Specialist with 5 years of experience in managing and safeguarding patient health records, ensuring HIPAA compliance, and proficiently utilizing electronic health records (EHR) systems. Skilled in medical terminology, chart retrieval, and maintaining confidentiality of sensitive information. Seeking a Medical Records Tech role to leverage expertise in data entry, record-keeping, and problem-solving. Diligent with proven background in managing health information systems and ensuring data accuracy. Known for enhancing patient data management and streamlining electronic medical records processes. Demonstrated expertise in data privacy and regulatory compliance, along with strong analytical and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Health Information Specialist
Datavant
08.2024 - Current
- Manage patient health records and ensure compliance with HIPAA regulations, preserving confidentiality and security of all information.
- Process requests for patient information, maintaining alignment with organizational policies and efficiently fulfilling internal and external requests.
- Prepare and organize new patient charts, integrating data from both paper and electronic sources.
- Analyze, classify, and code medical records using various health systems (Cerner , epic, ect.) and other classification systems accurately.
- Review, organize, and maintain electronic health records (EHR) to ensure compliance with regulatory standards and data integrity.
- Prepare new patient charts, gathering documents from paper and electronic sources
- Assemble accurate and complete medical records in standard order
- Create digital images of paperwork for electronic medical record storage
- Respond to internal and external patient record requests, retrieving and transmitting records appropriately
- Developed and maintained comprehensive health information databases to enhance data accuracy and accessibility.
Fax Mail Scheduler
Optum/Remx
11.2023 - 01.2024
- Managed documentation of scheduling arrangements and special requests to support the efficient retrieval of medical charts.
- Processed requests for patient health information, adhering to company and facility policies to maintain confidentiality and security.
- Coordinated with medical facilities to acquire medical records and verify provider demographic data, fostering positive relationships as the primary customer service liaison.
- Oversaw and ensured efficient management of over 50 inbound and outbound scheduling calls.
- Developed and implemented streamlined processes to enhance appointment management and reduce scheduling conflicts.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Customer Service Representative
Farmers Insurance
08.2022 - 02.2023
- Managed documentation of scheduling arrangements and special requests to support the efficient retrieval of medical charts.
- Processed requests for patient health information, adhering to company and facility policies to maintain confidentiality and security.
- Coordinated with medical facilities to acquire medical records and verify provider demographic data, fostering positive relationships as the primary customer service liaison.
- Manage and maintain inbound and outbound calls regarding scheduling for medical records , patient information and follow-ups.
- Processed policy changes, renewals, and cancellations while ensuring compliance with industry regulations.
- Utilized CRM software to track customer interactions and maintain accurate records of client communications.
Patient Qualification Specialist
Apria Healthcare
09.2020 - 03.2022
- Managed patient prescription verification and coordinated with healthcare providers to confirm insurance coverage, ensuring seamless administrative processes.
- Verified and updated insurance information in BPM and ACIS systems, maintaining data integrity and rectifying discrepancies.
- Delivered high-quality customer service by resolving patient inquiries and complaints while facilitating the distribution of CPAP supplies through effective communication.
- Collaborated with cross-functional teams to streamline the qualification process for respiratory therapy services and other DME
- Analyzed and code patient qualification data to ensure compliance with regulatory standards.
Teacher
Madgic Day Learning Center
04.2019 - 09.2020
- Provided administrative support by managing phone communications, coordinating meetings, and assisting visitors with inquiries, thereby enhancing office efficiency.
- Developed and implemented engaging lesson plans for children aged 0-3, promoting early childhood learning through interactive play and creative teaching methods.
- Contributed to staff development by delivering training sessions and facilitating growth opportunities for administrative personnel.
- Fostered a nurturing environment, promoting social and emotional development among students.
Home Health Aide
1st Care Home Health
05.2019 - 03.2020
- Followed physician-directed care plans, maintaining detailed documentation of patient care within required record-keeping systems.
- Provided comprehensive support for daily living activities, monitored vital signs, and effectively communicated with family members and medical professionals regarding patient health status.
Loan Specialist
King of Kash
10.2018 - 04.2019
- Prepared and reviewed loan applications, ensuring accuracy and completeness of documentation, and coordinated with loan officers to verify credit information and facilitate closings.
- Maintained compliance with company procedures and policies in processing loans, and managed credit files and client communications efficiently.
- Facilitated communication between clients and underwriting teams for efficient loan processing.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
Education
High School Diploma -
Center High School
Kansas City, MO2016
HIM
Bryan University
Tempe, AZSkills
- Time Management
- Organization
- Record-Keeping
- Data-Entry
- Critical Thinking
- Complaint Resolution
- Software Programs/Technology (Outlook, Teams, MSO EMR)
- Account Management
- Operations
- Documentation
- Reporting
- Presentation
- Medical Terminology
- Problem-Solving
- Patient Care
- Attention to Detail
Timeline
Health Information Specialist
Datavant
08.2024 - Current
Fax Mail Scheduler
Optum/Remx
11.2023 - 01.2024
Customer Service Representative
Farmers Insurance
08.2022 - 02.2023
Patient Qualification Specialist
Apria Healthcare
09.2020 - 03.2022
Home Health Aide
1st Care Home Health
05.2019 - 03.2020
Teacher
Madgic Day Learning Center
04.2019 - 09.2020
Loan Specialist
King of Kash
10.2018 - 04.2019
High School Diploma -
Center High School
HIM
Bryan University