MARY DUKOVICH-BUCKLEY
Foot Specail KC (US FAS)
Kansas city,Ks
1
Certification
29
years of professional experience
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Work History
Medical Assistant
1 Year 3 Months- Collected patient histories, medications, and vital signs for podiatry visits.
- Prepared exam rooms, instruments, and treatment supplies for clinical procedures.
- Documented patient information accurately in electronic health records.
- Assisted providers with wound care, injections, and minor office procedures.
- Coordinated scheduling, follow-up appointments, and referral documentation.
- Educated patients on post-visit instructions, footwear, and home care.
- Supported front office workflow by verifying insurance and processing patient forms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Nurse Assistant Phlebotomist
9 Years 11 Months- Documented all care given in accordance with departmental policy and procedure guidelines.
- Restocked necessary supplies on a daily basis and as needed.
- Prepared rooms for incoming patients; gathered supplies needed for treatments or tests.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Maintained a clean work environment by adhering to infection control protocol standards.
- Performed duties according to established policies and procedures while adhering to safety regulations.
- Served meals to patients ensuring proper nutrition according to dietary restrictions.
- Provided personal care and assistance to elderly, disabled, and convalescent patients with activities of daily living such as bathing, dressing, grooming, ambulation, transferring, and toileting.
- I also worked in PRE/OP for 3yrs transporting patients and doing vitals.
- Then went to the Pre surgery Clinic where I ended my career at the hospital doing computer work, making appointment for patients coming for surgery. Working in the clinic and doing in excel documents, and Cerner. I also got phlebotomy Certified, which I love drawing blood.
Nursing Assistant
1 Year- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
- Answered patient call lights and performed timely services to enhance physical well-being of patients.
- Monitored vitals signs, glucose levels, and other indicators of health status regularly.
- Transferred and assisted patients with mobility using various methods.
- Maintained a clean and safe environment for patients.
- Greeted visitors courteously while providing them with necessary information about the facility.
Office Services Assistant
1 Year 9 Months- Ensured compliance with all relevant regulations pertaining to office services activities.
- Processed incoming and outgoing mail, packages, and shipments.
- Provided administrative support, including calendar management and scheduling of meetings.
- Created and maintained organized filing systems for documents and records.
- Tracked expenses related to office services activities like stationery purchases.
- Prepared letters, memos, reports, spreadsheets, presentations, forms, using Microsoft Office Suite applications.
- Assisted in the preparation of documents for internal and external use.
- Scheduled appointments, maintaining calendars for personnel.
- Sorted and indexed information, setting up and maintaining specialized filing systems.
- Delivered messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
- Performed general office and clerical work, such as filing materials, operating duplicating machines and running errands.
Cashier (Parttime)
9 Years 1 Month- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
- Assisted with training and mentoring new team members.
- Developed and maintained a positive working relationship with customers.
Education
Certification - Phlebotomy
Certification - Nursing Assistant
Associate of Science - Medical Assistant
Skills
Customer Service
Reliable team player
Computer Skills
Compassionate
Clinical skills
First aid and CPR
Safety protocols
Verbal and written communication
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
Vital signs monitoring
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Phlebotomy
Procedure assistance
Electronic health records
Electronic medical records
CPR
Immunization administration
Phlebotomy techniques
Specimens collection and processing
Patient assessments
Medical procedures
Laboratory specimen collection
Professionalism and ethics
Insurance verification
Maintaining confidentiality
Appointment setting
Compassionate caregiver
Medical records management
Patient care coordination
Patient flow management
Sterilization techniques
Medical supply inventory
First aid
Equipment sterilization
Medical office administration
Sterile technique
Complex Problem-solving
Trustworthy companion
Adaptable
Patient relations
Patient management
Inventory and supply management
Prioritizing stat orders
Professional bedside manner
Payment collection
Medical terminology in [languages]
Monitoring patient progress
Valid [state] driver's license
Medical office management
Emergency response preparedness
Healthcare software proficiency
Indirect patient care
Reliable transportation
Conflict resolution
Companionship and emotional support
Laboratory maintenance
Medical billing
Insurance claims
Family education
Diagnostic testing assistance
Patient bathing
Lab equipment calibration
Affiliations
- Society of Human Resource Management
Certification
CNA of Missouri, CNA of Kansas
Interests
Crafting and DIY Projects
Timeline
Medical Assistant
Foot Specail KC (US FAS)
07.2025 - CurrentRead More
Nurse Assistant Phlebotomist
North Kansas City Hospital
06.2015 - 05.2025Read More
Nursing Assistant
John Knox Care Center
05.2014 - 05.2015Read More
Office Services Assistant
Fort Dodge
05.2008 - 02.2010Read More
Cashier (Parttime)
Walmart
04.1998 - 05.2007Read More
Donnelly College
Certification from Nursing Assistant
Read More
Phlebotomy Training Specealist
Certification from Phlebotomy
Read More
National American University
Associate of Science from Medical Assistant
Read More
Personal Information
Title: NURSES ASSISTANT-PH