Mary Dulin
Vincennes,IN
Summary
Dedicated professional with extensive experience in customer service and team leadership. Proven abilities in inventory management and upselling strategies to drive customer satisfaction and repeat business.
Overview
27
27
years of professional experience
Work History
Waitstaff Manager
Sharon Kirbow Dba Eagle's Nest Cafe
01.2009 - 07.2012
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored waitstaff on best practices for food service and customer interaction.
- Developed staff schedules to optimize coverage during peak hours while minimizing labor costs.
- Implemented inventory management processes to maintain optimal stock levels and reduce waste.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Retail Assistant Manager
Frank Wallace Dba Justin Discount Boots and Cowboy Outfitters
03.1998 - 06.2000
- Led team in delivering exceptional customer service to enhance shopping experiences.
- Managed inventory processes to ensure stock levels met customer demands efficiently.
- Trained and mentored staff on operational best practices and product knowledge.
- Developed promotional strategies to drive sales and increase store visibility.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
Restaurant Manager
Little Caesars Pizza
01.1994 - 01.1997
- Directed daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance performance and service delivery.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Analyzed sales trends to develop strategies for revenue growth and customer engagement.
- Coordinated scheduling to optimize labor costs while maintaining service levels.
- Monitored food preparation procedures to uphold health regulations and quality assurance.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
Bob Rotz Dba Domino's Pizza
08.1985 - 05.1993
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Developed marketing initiatives that increased brand visibility within the community.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Increased sales during off-peak hours by creating and promoting special offers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
GED -
Lake View High School
San Angelo, TX05-1985
Skills
- Meeting facilitation
- Team morale boosting
- Reservation management
- Workplace safety
- Upselling strategies
- Marketing initiatives
- Inventory management software
Accomplishments
Youngest female manager in Domino's Pizza history.
Timeline
Waitstaff Manager
Sharon Kirbow Dba Eagle's Nest Cafe
01.2009 - 07.2012
Retail Assistant Manager
Frank Wallace Dba Justin Discount Boots and Cowboy Outfitters
03.1998 - 06.2000
Restaurant Manager
Little Caesars Pizza
01.1994 - 01.1997
Restaurant Manager
Bob Rotz Dba Domino's Pizza
08.1985 - 05.1993
GED -
Lake View High School