Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHMED SHAWKY MOHAMED

ABU DHABI

Summary

Dynamic leader with proven expertise in staff management and order accuracy, honed at Mohamed Shawky's establishments. Excelled in boosting team morale and guest service, significantly enhancing dining experiences. Skilled in fostering collaborative environments and streamlining operations for improved efficiency. Achievements include optimizing table turnover and resolving customer complaints, contributing to sustained customer satisfaction.

Overview

10
10
years of professional experience

Work History

Waitstaff Manager

Mohamed Shawky ( Delta Sharm Resort )
07.2020 - 12.2024
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.

Waitress Supervisor

MOHAMED SHAWKY( Falcon Hills Hotel )
04.2015 - 10.2020
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Bachelor of Management Systems And Information - Computer And Information Systems

High Institute For Computer And Manafment Science
05-2021

Skills

  • Meeting facilitation
  • Task delegation
  • Team morale boosting
  • Order accuracy
  • Workplace safety
  • Promotions planning
  • Staff management
  • Collaborative mindset
  • Greeting and seating guests
  • Food delivery oversight
  • Reservations coordination
  • Guest service

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Waitstaff Manager

Mohamed Shawky ( Delta Sharm Resort )
07.2020 - 12.2024

Waitress Supervisor

MOHAMED SHAWKY( Falcon Hills Hotel )
04.2015 - 10.2020

Bachelor of Management Systems And Information - Computer And Information Systems

High Institute For Computer And Manafment Science

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MOHMED SHAWKY MOHAMED