Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Edwards

Grove City

Summary

Patient Service Representative with extensive experience at OhioHealth, specializing in EPIC charting and patient scheduling. Demonstrated success in enhancing patient satisfaction through effective communication and attention to detail. Recognized for streamlining processes and ensuring compliance, leading to improved operational efficiency in healthcare environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Patient Service Representative

OhioHealth
04.2020 - Current
  • Create medication refill requests for providers and track prior authorizations for accuracy.
  • Schedule and reschedule new patient appointments, follow-up appointments and procedure visits to accommodate patient needs.
  • Review and monitor FMLA, BWC, and disability paperwork until completion.
  • Assist patients with lab, imaging, DME, and other provider orders.
  • Execute home health orders while communicating appropriate paperwork timelines.
  • Document communications and updated charts in Epic/CareConnect, ensuring data integrity.
  • Process requests for merging patient records and report discrepancies promptly.

Administrative Medical Assistant

OhioHealth Physicians Group
03.2019 - 04.2020
  • Executed medical assistant duties, including patient check-in and check-out procedures.
  • Monitored and recorded vital signs to ensure accurate patient assessments.
  • Updated electronic medical records with current medication lists and medical histories.
  • Managed inbound calls for the provider, ensuring efficient communication.
  • Coordinated scheduling, rescheduling, and processing of medication requests.

Medical Office Clerk/Transcriptionist

Buckeye Dermatology
10.2018 - 03.2019
  • Transcribed pathology reports accurately for efficient record-keeping.
  • Labeled and organized biopsy slides to ensure proper identification.
  • Coordinated pickup and delivery of materials from external entities for specialized diagnoses.
  • Compiled Mohs reports from office notes, distributing copies to referring providers.
  • Executed chart pulling processes, maintaining up-to-date records daily.

Licensed Massage Therapist

Spavia – Bridge Park
03.2018 - 08.2018
  • Administered diverse massage therapy practices including deep tissue, sports, prenatal, and Swedish therapies.

Medical Transcriptionist/Editor

Riverside Radiology & Interventional Assoc.
03.2013 - 02.2018
  • Transcribed radiology reports, including MRI, x-ray, mammogram, and CT scan results.
  • Edited letters and documents to ensure accuracy and clarity in medical communication.

Licensed Massage Therapist

Grove City
02.2007 - 09.2013
  • Performed Swedish, deep tissue, and trigger point massage therapy techniques.

Medical Transcriptionist/Editor

Mt. Carmel Hospital
12.2009 - 01.2013
  • Executed acute care transcription across various specialties, including radiology and H&Ps.
  • Transcribed operative notes, clinic notes, and discharge summaries with high accuracy.
  • Ensured timely delivery of all transcription tasks to support patient care.
  • Maintained confidentiality and compliance with healthcare regulations during documentation.

Medical Transcriptionist

Golden Isles Inc.
10.2007 - 12.2009
  • Transcribed orthopedic clinic notes with precision to maintain comprehensive records.
    Conducted independent medical evaluations to deliver objective assessments.
    Reviewed radiology reports to support clinical decision-making.

Medical Transcriptionist

Mount Carmel Hospital
11.2003 - 02.2006
  • Execute transcription of hospital dictation covering radiology, discharge summaries, history and physicals, and orthopedic clinic notes.

Medical Transcriptionist

Independently Employed
04.2001 - 11.2003
  • Transcribed office notes and correspondence for efficient record-keeping.
    Managed contracts with OSU Sports Medicine and Ohio Pain Management effectively.

Medical Transcriptionist

Orthopedic and Trauma Surgeons
11.1996 - 04.2001
  • Transcribed office notes and correspondence accurately

Education

Massage Therapy Program - Anatomy and Physiology

Columbus State Community College
Columbus, Ohio
01.2006

Secretary Certificate From Columbus City Schools - Administrative Office Professional

West High School
Columbus, Ohio
06.1983

Skills

  • EPIC charting
  • Medical coding
  • Patient scheduling
  • Record merging
  • Healthcare compliance
  • Customer relationship management
  • Appointment coordination
  • Data entry accuracy
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Conflict resolution

Certification

  • State of Ohio Massage Therapy License 33.015662

Timeline

Patient Service Representative

OhioHealth
04.2020 - Current

Administrative Medical Assistant

OhioHealth Physicians Group
03.2019 - 04.2020

Medical Office Clerk/Transcriptionist

Buckeye Dermatology
10.2018 - 03.2019

Licensed Massage Therapist

Spavia – Bridge Park
03.2018 - 08.2018

Medical Transcriptionist/Editor

Riverside Radiology & Interventional Assoc.
03.2013 - 02.2018

Medical Transcriptionist/Editor

Mt. Carmel Hospital
12.2009 - 01.2013

Medical Transcriptionist

Golden Isles Inc.
10.2007 - 12.2009

Licensed Massage Therapist

02.2007 - 09.2013

Medical Transcriptionist

Mount Carmel Hospital
11.2003 - 02.2006

Medical Transcriptionist

Independently Employed
04.2001 - 11.2003

Medical Transcriptionist

Orthopedic and Trauma Surgeons
11.1996 - 04.2001

Massage Therapy Program - Anatomy and Physiology

Columbus State Community College

Secretary Certificate From Columbus City Schools - Administrative Office Professional

West High School

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