Mary Emiline Ferguson

Keizer,Oregon

Summary

Dedicated professional with a proven track record in customer service and team training at Starbucks. Expertise in cash handling and POS operations, fostering a positive atmosphere while ensuring compliance with food safety standards. Committed to enhancing customer experiences and developing team members for success.

Overview

years of professional experience

Work History

Barista / Barista Trainer

Starbucks

Sutherlin, Oregon

2025.08 - Current

Trained and coached new baristas on beverage preparation and customer service, ensuring adherence to store procedures and company standards.
Provided ongoing feedback and support to new team members to help build confidence, consistency, and efficiency.
Delivered exceptional customer service in high-volume coffee environment, fostering a welcoming and positive atmosphere for customers.
Prepared handcrafted beverages, food items, and customer orders accurately and efficiently while following Starbucks quality and safety standards.
Operated POS systems, handled cash transactions, and maintained accuracy during busy shifts.
Maintained a clean, organized, and fully stocked work environment in compliance with food safety and sanitation guidelines.
Demonstrated strong communication and multitasking skills while effectively addressing changing customer and business needs.

Sales Associate

Peachy Petals, Flowers and Gifts

La Farge, Wisconsin

2023.04 - 2025.03

Guided customers in selecting flowers, plants, arrangements, and gifts to enhance their celebrations and meet their personal preferences.
Provided friendly, personalized customer service while answering questions about flowers, care, pricing, and availability.
Processed cash, card, and phone orders accurately, ensuring a seamless experience while maintaining organized, welcoming sales floor.
Crafted and packaged floral arrangements and gift orders with meticulous attention to detail, enhancing presentation and customer satisfaction.
Maintained inventory by restocking flowers, plants, supplies, and retail merchandise.
Assisted with special events, holidays, and high-volume orders while meeting customer needs on time.

Education

Emergency Medical Technician Certificate -

Umpqua Community College

Roseburg, OR

HS Diploma -