Mary Erb
West Chester,PA
Overview
13
13
years of professional experience
Work History
Paralegal
Vigilant Compliane
Chadds Ford, PA
12.2019 - Current
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Assisted in the preparation of legal arguments and memoranda of law.
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Interpreted various types of legal documents including contracts and agreements.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Identified and analyzed legal documents, discoveries and contracts.
- Organized client calendars, prepared mailings and handled high call volumes.
- Entered data into and managed litigation databases and Excel spreadsheets.
Photographer
Enchanting Creations Photos
West Chester , PA
06.2015 - Current
- Set up lighting equipment and adjust camera settings to capture desired images.
- Edit photos using Adobe Photoshop and other software applications.
- Create portfolios for clients to showcase work.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Review proofs with clients to determine which images should be printed or published.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Compose creative shots from different angles that are visually appealing.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Manage budgets related to purchasing supplies needed for each shoot.
- Collaborate with art directors, stylists, makeup artists as part of a team effort.
- Deliver quality products within deadlines established by clientele.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Photographed special events, parties and portraits.
- Explained price and package details to customers.
- Planned and obtained original shots using innovative thinking and new techniques.
- Uploaded digital images for editing, archiving and electronic transmission.
- Transferred photographs to computers for editing, archiving and electronic transmission.
Customer Care Representative
Santander Bank Us
Havertown, PA
06.2011 - 03.2015
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Identified opportunities to upsell additional services when appropriate.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Processed orders accurately and efficiently according to established procedures.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Education
Paralegal Program - Paralegal
Villanova University
Villanova, PA05-2012
Master of Arts - BA in Art
Rowan University
Glassboro, NJ05-2009
Skills
- Legal research skills
- Database Research
- Microsoft Suite proficient
- Excellent workflow management
- Adobe Photoshop
- Visual design
- Digital video
- Office Administration
- File Organization
- Digital Media
- Photo and Video Editing
- Adobe Creative Suite
- Verbal and written communication
- Problem-Solving
- Facebook, Instagram, LinkedIn
- Brand Awareness
- Social Media Strategy
- Teamwork and Collaboration
- Online marketing and advertising
- Digital and print editing
- Shooting live video
- Color correction and grading
- Creative Collaboration
- Premier Pro and FCP7 expertise
- Photography
- Adobe Premiere Pro
Timeline
Paralegal
Vigilant Compliane
12.2019 - Current
Photographer
Enchanting Creations Photos
06.2015 - Current
Customer Care Representative
Santander Bank Us
06.2011 - 03.2015
Paralegal Program - Paralegal
Villanova University
Master of Arts - BA in Art
Rowan University
Similar Profiles
Sabbir HussainSabbir Hussain
Derwent Security Supervisor Corporate Security Officer at VIGILANT Security VIGILANT SecurityDerwent Security Supervisor Corporate Security Officer at VIGILANT Security VIGILANT Security
Kamran KhanKamran Khan
Corporate Account Executive at Vigilant Security Services UKCorporate Account Executive at Vigilant Security Services UK
Marian DonaldMarian Donald
Exercise Physiologist/ Health Coach at Vigilant HealthExercise Physiologist/ Health Coach at Vigilant Health
Megan Beam, PT, DPTMegan Beam, PT, DPT
Education & Development Coordinator at Children’s Hospital of PhiladelphiaEducation & Development Coordinator at Children’s Hospital of Philadelphia
Gianna D'AlessandroGianna D'Alessandro
Cheerleading Coach at Bayard Rustin High SchoolCheerleading Coach at Bayard Rustin High School