MARY ERBECK
Reno,NV
Summary
Reliable and upbeat sales rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Represenative
AlphaGraphics
08.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed customer accounts to secure customer satisfaction and repeat business.
Barista
Starbucks
11.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Retail Sales Associate
Fedex Office
02.2019 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma -
Coronado High School
Henderson, NV05.2014
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Teamwork and Collaboration
Timeline
Sales Represenative
AlphaGraphics
08.2022 - Current
Barista
Starbucks
11.2021 - 08.2022
Retail Sales Associate
Fedex Office
02.2019 - 09.2021
High School Diploma -
Coronado High School