Mary Faapouli
Ewa Beach,HI
Overview
6
6
years of professional experience
Work History
Patient Access Scheduling Representative
Adventist Health Castle Medical Center
Honolulu, HI
12.2022 - Current
- Check in patients for their appointments. Update demographics. Ensure billing address and insurance information is current.
- Managed incoming calls to schedule appointments and answer questions.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Offered reception coverage to relieve staff during absences or breaks.
- Monitored office services mailbox for business support needs and requests.
- Participated in credit and collections activities.
- Provided information regarding medical services, fees, and payment options.
- Monitored patient wait times to ensure timely service delivery.
- Resolved customer inquiries in a timely manner.
- Advised patients on the best options for their particular situation.
- Maintained updated records of all scheduled appointments.
- Utilized computer applications to manage daily tasks efficiently.
- Inputted billing information into database system accurately.
- Reviewed documentation for accuracy prior to submitting claims.
- Followed up with patients regarding upcoming appointments.
- Adjusted schedules as needed due to cancellations or delays.
- Communicated changes in policy or procedure updates to customers.
- Performed administrative duties such as filing paperwork and faxing documents.
- Coordinated with physicians' offices regarding referral requests.
- Answered customer questions and scheduled appointments.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated sched
- Provided reminder calls to clients prior to scheduled visits.
- Copied and faxed important information for patient and client records.
- Set reminders for Annual Wellness Visit appointments
Medical Receptionist
Waianae Coast Comprehensive Health Center
Kapolei, HI
10.2018 - Current
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Updated group medical records and technical library to support smooth office operations.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Conducted patient intake interviews to collect medical information and insurance details.
- Straightened up waiting room to maintain neat and organized space.
- Set up appointments for physician visits and procedures using calendar software.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Warehouse Associate
Integrity Group
Columbia, SC
11.2017 - 02.2022
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Inspected and moved products to designated areas in warehouse.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Timeline
Patient Access Scheduling Representative
Adventist Health Castle Medical Center
12.2022 - Current
Medical Receptionist
Waianae Coast Comprehensive Health Center
10.2018 - Current
Warehouse Associate
Integrity Group
11.2017 - 02.2022