Mary Fanning
Plymouth,CA
Summary
Dynamic leader with a proven track record in lead generation and team building, notably at George Robert's Design Group. Excelled in enhancing client satisfaction and retention through strategic planning and exceptional negotiation skills. Achieved consistent sales targets by leveraging data-driven decision-making and problem-solving abilities.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
44
44
years of professional experience
Work History
Sales Representative Team Leader
George Robert's Design Group
10.2023 - Current
- Generated leads, Create new client base and Empower partners to create a successful new business foundation.
- Monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Hit targets consistently with effective management of leads and pipeline development.
Patient Advocate
Kathy Cookson
02.2017 - 01.2023
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patient during all medical appointment fostering trust and rapport.
- Conduit between patient and providers ensuring strong communication and thorough comprehension.
- Facilitated communications with family members and care team.
- Assistance with all personal care needs, meal prep, medication distribution and monitored BP.
Licences Massage Therapist
Self Employed
02.2005 - 03.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Front End Manager
Shaw's Supermarket
02.1981 - 05.1985
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Bachelor of Science - Communications/Mass Media
UMASS Amherst
Amherst05-1989
Skills
- Data-driven decision-making
- Negotiation expertise
- Lead Generation
- Cold-calling
- Point of sale operation
- Customer Retention
- Strategic Planning
- Problem-solving abilities
- Team building
- Sales Presentations
- Conflict Resolution
Timeline
Sales Representative Team Leader
George Robert's Design Group
10.2023 - Current
Patient Advocate
Kathy Cookson
02.2017 - 01.2023
Licences Massage Therapist
Self Employed
02.2005 - 03.2015
Front End Manager
Shaw's Supermarket
02.1981 - 05.1985
Bachelor of Science - Communications/Mass Media
UMASS Amherst
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