Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARY FARIAS

Brewster,United States

Summary

Sales Associate with 7 years of experience in customer service, merchandising, receiving, and management. Demonstrates strong teamwork and ability to excel independently. Aiming to contribute and learn in a new environment.

Overview

8
8
years of professional experience

Work History

Operations Manager

Michael's Arts & Crafts Store
Brewster, NY
02.2025 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Enforced federal, state, local and company rules for safety and operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Tracked and replenished inventory to maintain par levels.

Customer Service Cashier

Kohl's
Bedford Hills, NY
10.2024 - Current
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Addressed customer questions and concerns regarding products and services.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Answered customers' questions and provided information on store procedures or policies.

CASHIER CUSTOMER SERVICE, SALES FLOOR COORDINATOR, KEY HOLDER

MARSHALLS
Brewster, United States
06.2017 - 10.2024
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Built and maintained effective relationships with peers and upper management.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

ASSOCIATE OF ARTS - FASHION BUSINESS

WESTCHESTER COMMUNITY COLLEGE
VALHALLA, NY, UNITED STATES
01.2018

Skills

  • Department oversight
  • Teamwork
  • Problem solving
  • Adaptability
  • Organized
  • Quick learner
  • Inventory management
  • Employee training
  • Time management

References

  • Eva Troche, Store Manager, Michaels, 100-B Independent Way, Brewster, NY, 10509, 914-424-9089
  • Carol Esemplare, Sales Floor Coordinator, Marshalls, 100 Independent Way, Brewster, NY, 10509, 914-318-0741
  • Tina Sherr, Real Estate Agent, Century 21 Alliance, 972 NY-22, Brewster, NY, 10509, 914-479-4110

Timeline

Operations Manager

Michael's Arts & Crafts Store
02.2025 - Current

Customer Service Cashier

Kohl's
10.2024 - Current

CASHIER CUSTOMER SERVICE, SALES FLOOR COORDINATOR, KEY HOLDER

MARSHALLS
06.2017 - 10.2024

ASSOCIATE OF ARTS - FASHION BUSINESS

WESTCHESTER COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
MARY FARIAS