Mary Feehan
Aberdeen,New Jersey
Summary
Dynamic Account Manager and former Elementary School Teacher with a proven track record of fostering high customer satisfaction and driving sales growth at Excelligence Learning Corporation. Expert in relationship-based sales and demonstrating exceptional teamwork and leadership qualities. Recognized for innovative solutions and strategic problem-solving, adept at meeting diverse client needs and boosting engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Excelligence Learning Corporation
Remote
07.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Acquired new customers and identified unique needs to deliver relevant products.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Led brainstorming sessions to encourage creative problem-solving among team members.
- Identified customer needs and recommended appropriate solutions accordingly.
Elementary School Teacher
NJ Board Of Education
Tinton Falls, NJ
08.2018 - 05.2023
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Implemented behavior management strategies to maintain classroom discipline.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Used videos, lectures and moderated discussions to engage students during class.
- Received recognition for contributions to innovative concepts in classroom instruction.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Relationship-based sales
- goal-oriented and data-oriented
- Teamwork and leadership qualities
- Good Telephone Etiquette
- Cultural awareness
- Organizational skills
- Task prioritization
- Flexible and adaptable
- Problem identification
- Analytical thinking
- Logical reasoning
- Communication excellence
- Solution selling
- KPI analysis
- Sales team training
- Territory sales management
Certification
- NJ teaching license to teach K-6th grades
- NJ real estate salespersons license
- NJ manager's food handling and safety certificate
Timeline
Account Manager
Excelligence Learning Corporation
07.2023 - Current
Elementary School Teacher
NJ Board Of Education
08.2018 - 05.2023
- NJ teaching license to teach K-6th grades
- NJ real estate salespersons license
- NJ manager's food handling and safety certificate
Bachelor of Arts - Elementary Education
Western Governors University
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