Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Patient Accounts Representative
Nebraska Orthopaedic Center
01.2025 - 01.2026
Reviewed patient accounts and insurance details to ensure accuracy of orthopaedic billing records for Nebraska Orthopaedic Center.
Assisted patients with billing inquiries and claims questions to facilitate understanding and resolution of issues.
Billing Supervisor
ALN Medical Management
Lincoln, NE
01.2017 - 01.2025
Supervised team of 8, training members, delegating tasks, and monitoring performance to ensure accountability.
Developed processes for team and offshore partners to streamline workflows and enhance operational efficiency.
Collaborated with clients to address inquiries, resolve issues, and provide educational support.
Recognized as employee of the year for outstanding performance in 2018.
Billing Specialist
ALN Medical Management
Lincoln, NE
01.2012 - 01.2017
Appealed insurance determinations by interpreting policies effectively.
Identified denial trends and developed solutions to ensure clean claims.
Cleaning Specialist
Servicemaster PMB
Lincoln, NE
01.2008 - 01.2012
Performed various cleaning duties at the Department of Roads.
Recognized as employee of the year for outstanding performance in 2010.
Education
Bachelor of Science - Nursing
Bryan College of Health Sciences
Lincoln, NE
10-2026
Certified Nursing Assistant -
Southeast Community College
Lincoln, NE
01-2025
Bachelor of Arts - Criminal Justice
Doane University
Lincoln, NE
01-2015
Skills
BLS Certified
Patient care
Customer Service
Active listening
Leadership
Team mindset
Training & Development
Critical Thinking
Problem-solving
Detail oriented
Billing Documentation
Vital signs
SUMMARY OF QUALIFICATIONS
Ability to work without close supervision, to self-manage, and organize duties based on priority.
Excellent verbal and written communication skills.