Mary Francis
Washington,DC
Summary
Experienced transportation professional proficient in local roads and rules. Licensed driver in DC/MD with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude. Well-trained professional with exemplary safe driving skills and strong work ethic. Confident Bus Operator with goals to provide passengers with safe, enjoyable trips. Experience working set daily routes and special charter trips.
Overview
18
18
years of professional experience
Work History
Bus Operator
WMATA
01.2023 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Retail Analyst
Usps
07.2018 - 06.2022
- Providing customer services to the customer at the window, creating spreadsheets, sending emails
- Working with web cams taking pictures of the station.
- Provided insightful recommendations on merchandise assortment adjustments, maximizing profitability potential.
- Streamlined inventory management processes for improved efficiency and cost reduction.
USPS Mail Carrier
Usps
11.2012 - 06.2022
- Delivery mail, sorting, casing, providing customer service to all customers, training other carriers to deliver mail.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Certified Nursing Assistant
Maxim Healthcare
08.2011 - 03.2013
- Cleaned and organized patients' living quarters
- Read and recorded temperature, pulse and respiration
- Provided transportation, assistance and companionship to clients
- Assisted with ADLs
- Sensitive to the needs of geriatric patients
- Administered simple range of motion exercises.
MEDICAL ASSISTANT
DDP
11.2008 - 08.2011
- Read and recorded temperature, pulse and respiration
- Provided personal nursing care in pre-and postoperative situations
- Wrote clear and detailed clinical phone messages for physicians
- Scheduled patient appointments.
Certified Nursing Assistant
Total Care Inc
05.2006 - 11.2008
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance and companionship to clients
- Assisted with ADLs
- Comforted patients and provided them with reassurance and encouragement.
Education
High School Diploma -
DISTRICT OF CLOUMBIA
WASHINGTON DC Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Wheelchair support
- Safe Driving Practices
Personal Information
Title: Certified Nursing Assistant
Timeline
Bus Operator
WMATA
01.2023 - Current
Retail Analyst
Usps
07.2018 - 06.2022
USPS Mail Carrier
Usps
11.2012 - 06.2022
Certified Nursing Assistant
Maxim Healthcare
08.2011 - 03.2013
MEDICAL ASSISTANT
DDP
11.2008 - 08.2011
Certified Nursing Assistant
Total Care Inc
05.2006 - 11.2008
High School Diploma -
DISTRICT OF CLOUMBIA