Mary Galing

Union,NJ

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

years of professional experience

Work History

Store Manager

Kanha Inc

02.2023 - Current

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervised guests at front counter, answering questions regarding products.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed and implemented successful staff incentive programs to motivate employees.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Barista

Starbucks

09.2020 - 12.2022

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Front Crew Member

Panda Express

01.2018 - 09.2020

Cleaned kitchen area, counters, food preparation areas and utensils.
Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
Assisted guests with product knowledge and promotional information upon request.
Used value-added suggestive-selling techniques to generate additional sales.

Assistant Store Manager

NATC Donuts

08.2008 - 01.2018

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

High School Diploma -

Abraham Clark High School

Roselle, NJ

06.2008

Skills

Employee Motivation
Maximizing Profitability
Customer Service
Product and Service Sales
Team Leadership
Staff Management
Inventory Management
Order Management

Time Management
Accurate Cash Handling
Store Opening and Closing Procedures
Sales Expertise
Staff Training
Shift Checklists
Goals and Performance

Languages

Tagalog

Native or Bilingual

English