Mary Gallion
New York
Summary
Dedicated server with a strong focus on delivering exceptional customer service and effective communication. Proven ability to resolve complaints promptly and train new staff to enhance team performance.
Overview
5
5
years of professional experience
Work History
Server
Longhorn Steakhouse
Fort Myers
09.2023 - 06.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Took orders accurately and processed transactions efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area and adhered to health standards.
- Assisted in training new servers on menu knowledge and service procedures.
- Resolved customer complaints promptly and professionally to enhance guest experience.
- Provided exceptional customer service during high-volume to-go orders.
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment.
- Managed order entry using point-of-sale systems for efficient processing.
- Assisted customers with menu selections and special requests promptly.
- Maintained cleanliness and organization of the to-go area throughout shifts.
- Trained new staff on procedures for handling takeout orders effectively.
- Communicated effectively with team members to streamline workflow during busy hours.
- Monitored inventory levels for to-go supplies and reported shortages promptly.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Organized and tracked to-go orders while maintaining accuracy.
Server
BLU Sushi
Fort Myers
06.2023 - 02.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Took orders accurately and processed transactions efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service procedures.
- Resolved customer complaints promptly and professionally to enhance guest experience.
- Recommended menu items based on customer preferences and dietary needs.
- Prepared tables for service by setting utensils, glassware, and condiments appropriately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Host
Fords Garage
Fort Myers
01.2023 - 06.2023
- Greeted guests warmly upon arrival and guided them to their tables.
- Managed waitlists effectively during peak hours to optimize seating arrangements.
- Communicated with kitchen staff to ensure timely food service and guest satisfaction.
- Assisted guests with menu inquiries and made tailored recommendations based on preferences.
- Provided exceptional customer service during high-volume to-go orders.
- Managed order entry using point-of-sale systems for efficient processing.
- Maintained cleanliness and organization of the to-go area throughout shifts.
Host
Longhorn Steakhouse
Bloomington
07.2021 - 12.2022
- Greeted guests warmly upon arrival and guided them to their tables.
- Managed waitlists effectively during peak hours to optimize seating arrangements.
- Communicated with kitchen staff to ensure timely food service and guest satisfaction.
- Assisted guests with menu inquiries and made tailored recommendations based on preferences.
- Collaborated with team members to ensure smooth restaurant operations throughout shifts.
- Handled reservation systems to manage bookings and accommodate special requests efficiently.
- Monitored guest feedback to identify areas for improvement in service delivery.
Store Manager
Journeys Shoes
Bloomington
06.2021 - 12.2022
- Managed daily store operations and ensured adherence to company policies.
- Supervised staff, providing training and support to enhance team performance.
- Developed sales strategies to increase market presence and customer engagement.
- Trained and mentored junior sales staff on effective selling techniques.
- Prepared sales reports detailing performance metrics for upper management review.
Lead Sales Associate
Sally Beauty
Bloomington
12.2020 - 10.2021
- Assisted customers in selecting beauty products and services.
- Maintained store appearance and organized product displays.
- Trained new associates on product knowledge and customer service techniques.
- Managed inventory levels and restocked shelves as needed.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Organized product displays to promote sales.
Cashier
Fresh Thyme Market
Bloomington
12.2020 - 06.2021
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Managed inventory by restocking shelves and organizing products.
- Operated point-of-sale systems for processing sales and returns.
Customer Service Cashier
Publix
Cape Coral
07.2020 - 12.2020
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit transactions with attention to detail.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Collaborated with team members to enhance overall service quality.
- Educated customers on promotions and loyalty programs to encourage participation.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
Florida Virtual School (FLVS)
Cape Coral, FL05-2021
Skills
- Customer service
- POS system management
- Order processing
- Menu knowledge
- Complaint resolution
- Inventory management
Timeline
Server
Longhorn Steakhouse
09.2023 - 06.2025
Server
BLU Sushi
06.2023 - 02.2024
Host
Fords Garage
01.2023 - 06.2023
Host
Longhorn Steakhouse
07.2021 - 12.2022
Store Manager
Journeys Shoes
06.2021 - 12.2022
Lead Sales Associate
Sally Beauty
12.2020 - 10.2021
Cashier
Fresh Thyme Market
12.2020 - 06.2021
Customer Service Cashier
Publix
07.2020 - 12.2020
High School Diploma -
Florida Virtual School (FLVS)