Mary Galloway-Thompson

Interacted with customers via phone, email, social media, texting, and face-to-face meetings.
Methodically resolved customer issues.
Motivated others by sharing expertise to achieve shared team goals.
Applied Microsoft Office Suite skills for efficient task execution.
Processed data to facilitate inventory control and track relevant job metrics.

• Developed personalized beauty consultations for diverse client needs.
• Organized and hosted promotional events to showcase Mary Kay products, increasing brand visibility and engaging potential customers.

• Managed office communications and correspondence for efficient workflow.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and managed physical and electronic filing systems, ensuring accuracy and confidentiality of records.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Processed invoices for timely payment using accounting software applications.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Processed payroll for employees using advanced payroll software systems.
• Managed employee records and updated payroll information accurately and efficiently.
• Reviewed timesheets for accuracy and completeness prior to processing payroll.
• Calculated retroactive pay adjustments and special payments manually.
• Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
• Onboarded new employees in payroll systems.
• Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.

Educated customers on various loan products and available credit options.
Managed over 75 client relationships effectively.
Enhanced knowledge of latest banking products and services through Wells Fargo's database and online courses.

• Processed customer transactions accurately and efficiently.
• Maintained cash drawer and balanced daily transactions.
• Followed security protocols to protect assets and customer information.