Mary Garcia
Houston,TX
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced at Speed Queen Laundry LLC. Proven track record in enhancing guest satisfaction through effective communication and efficient problem-solving. Skilled in cash handling and training, consistently achieving high performance in customer service and operational excellence. Committed to maintaining a welcoming environment and fostering teamwork.
Overview
2025
2025
years of professional experience
Work History
Laundromat Night Attendant
Speed Queen Laundry LLC, Division Of ALH Holding
- Monitored facility safety and security, addressing issues promptly to ensure guest comfort.
- Assisted guests with check-in/check-out processes, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of common areas, promoting a welcoming environment.
- Responded to guest inquiries and requests efficiently, fostering positive relationships.
- Managed inventory of supplies, ensuring availability for daily operations without interruption.
- Demonstrated strong attention to detail while managing multiple tasks simultaneously, prioritizing duties based on urgency and importance.
- Collaborated with daytime staff to communicate important information regarding guest needs, special requests, and incidents.
- Maximized room occupancy by efficiently managing reservations, adjustments, and cancellations during overnight shifts.
- Contributed to overall team success by consistently meeting or exceeding performance goals in key metrics such as guest satisfaction scores and room cleanliness ratings.
- Improved guest satisfaction by promptly addressing and resolving any issues or concerns during nighttime hours.
- Assisted with smooth check-ins and check-outs for late-night arrivals and early departures, ensuring a positive guest experience.
Evs Night Shift Leader
HCA Healthcare: Northwest Hospital
03.2021 - 08.2024
- Supervised night operations, ensuring compliance with safety protocols and operational standards.
- Coordinated team activities, fostering collaboration and efficient workflow among staff members.
- Trained new employees on procedures, enhancing team performance and service quality.
- Monitored inventory levels, facilitating timely reordering to maintain stock availability.
- Implemented process improvements that streamlined nightly tasks and reduced downtime.
- Supervised nightly cleaning activities, maintaining a clean and organized workspace for all employees.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained organized work area by cleaning and removing hazards.
Night Shift Cashier
Shells Gas Station
09.2018 - 02.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction through effective communication.
- Handled cash management duties, including balancing registers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, contributing to a positive store atmosphere.
- Monitored inventory levels at checkout area, facilitating timely restocking as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
GED - Mathematical Social Studies Science
Houston Community College
Houston, TX06.2015
Skills
- Strong work ethic
- Cleaning and maintenance
- Maintaining confidentiality
- Initiative and Self-motivation
- Hospitality services
- Listening skills
- Cash handling
- Guest services
- Housekeeping
- Training and mentoring
- POS systems
- Teamwork
- Attention to detail
- Multitasking
- Multitasking Abilities
- Customer satisfaction
- Organizational skills
- Cash handling experience
- Customer service
- Room assignments
Timeline
Evs Night Shift Leader
HCA Healthcare: Northwest Hospital
03.2021 - 08.2024
Night Shift Cashier
Shells Gas Station
09.2018 - 02.2019
Laundromat Night Attendant
Speed Queen Laundry LLC, Division Of ALH Holding
GED - Mathematical Social Studies Science
Houston Community College
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