Mary Gee
Greensboro ,NC
Summary
Dynamic Surgery Coordinator with extensive experience at Physicians for Women of Greensboro, excelling in surgery scheduling and patient communication. Proven ability to enhance appointment management and ensure data accuracy, while prioritizing tasks effectively. Committed to delivering exceptional customer service and maintaining HIPAA compliance in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Surgery Coordinator
Physicians for Women of Greensboro
Greensboro , NC
08.2021 - Current
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled follow-up appointments as designated by physician.
- Distributed treatment and procedural information to patients.
- Reviewed patient charts prior to surgery date to ensure accuracy of data entered into system.
- Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Administrative Support Assistant
Physicians for Women of Greensboro
Greensboro , NC
08.2015 - 08.2021
- Prioritized urgent referrals and follow-up care.
- Facilitated referrals for additional medical services when necessary.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Front Office Receptionist
Eagle Gastroenterology
Greensboro , NC
10.2012 - 08.2015
- Maintained a clean and organized reception area to uphold company image.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed data entry tasks such as entering new patient information into a computer system.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
Education
Some College (No Degree) - Administrative Medical Assistant
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Surgery scheduling
- Patient communication
- Pre-operative instructions
- Appointment management
- Customer service
- Time management
- Clinical documentation
- Referral coordination
- Data entry accuracy
- Attention to detail
- Prioritizing tasks
- Patient scheduling
- HIPAA compliance
- Clerical skills
- Answer telephones
- Multitasking
- Calendar management
- CPT coding
Timeline
Surgery Coordinator
Physicians for Women of Greensboro
08.2021 - Current
Administrative Support Assistant
Physicians for Women of Greensboro
08.2015 - 08.2021
Front Office Receptionist
Eagle Gastroenterology
10.2012 - 08.2015
Some College (No Degree) - Administrative Medical Assistant
Rowan-Cabarrus Community College
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