Natalie Martinez
Chandler,AZ
Summary
Efficient coordinator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in surgical scheduling, patient coordination, and excel in communication, teamwork, and problem-solving, ensuring the smooth operation of surgical procedures and enhancing patient care.
Overview
6
6
years of professional experience
Work History
Surgery Coordinator
St Joseph Hospital Medical Center, Dignity Health
Phoenix, AZ
01.2024 - Current
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
- Performed administrative tasks such as filing documents, answering phones, responding to emails.
- Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Surgery Scheduling Coordinator
Steward Medical Group
Tempe, AZ
06.2023 - 12.2023
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Located scheduling barriers and implemented appropriate solutions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Care Coordinator
Valle Del Sol
Phoenix, AZ
05.2023 - 06.2023
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Maintained clean and well-organized environment for client happiness and safety.
- Worked closely with clinical staff to support therapeutic and behavioral plan
Clinic Supervisor
Arthritis Health Monitor
Phoenix, AZ
03.2022 - 04.2023
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
Receptionist
Alpha Chiropractic & Physical Therapy
Chandler, AZ
06.2020 - 03.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
Chiropractic Assistant
Alpha Chiropractic & Physical Therapy
Chandler, AZ
05.2019 - 03.2022
- Performed electric muscle stimulation, and mechanical traction therapies on patients under doctor supervision.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Inputted patient data using Office Ally and provided appropriate updates to records.
- Conducted patient interviews to gather health history and information about current medical issues.
- Improved patient care and daily task efficiency resulting in smoother operations.
Education
High School Diploma -
Hamilton High School
Chandler, AZ05-2019
Chiropractic Assistant
East Valley Institute of Technology
Mesa, AZ05-2019
Bachelor of Science -
Arizona State University
Tempe, AZSkills
- Surgery scheduling
- HIPAA compliance
- Office administration
- Interdepartmental communication
- Data entry
- Team collaboration
- Time management
- Conflict resolution
- Task delegation
References
Tihane Densing
623.523.3545
Kristy Nieace
623.850.6734
Micheal McCoy
602.214.7202
Timeline
Surgery Coordinator
St Joseph Hospital Medical Center, Dignity Health
01.2024 - Current
Surgery Scheduling Coordinator
Steward Medical Group
06.2023 - 12.2023
Care Coordinator
Valle Del Sol
05.2023 - 06.2023
Clinic Supervisor
Arthritis Health Monitor
03.2022 - 04.2023
Receptionist
Alpha Chiropractic & Physical Therapy
06.2020 - 03.2022
Chiropractic Assistant
Alpha Chiropractic & Physical Therapy
05.2019 - 03.2022
High School Diploma -
Hamilton High School
Chiropractic Assistant
East Valley Institute of Technology
Bachelor of Science -
Arizona State University