Mary Gilbert
Littleton,CO
Summary
Experienced leasing professional with a proven track record of delivering exceptional service to customers. Adept at quickly establishing rapport, identifying needs, and resolving issues in a timely and professional manner. Cultivates a culture of support and encourages professional growth within the team. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management coupled with a professional demeanor. Seeking to leverage my strong communication and problem-solving skills to continue providing top-notch service and support both staff and clients, and to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Greystar Property Management
06.2024 - Current
- Facilitated property tours, showcasing amenities and fostering positive relationships with prospective tenants.
- Managed leasing applications, ensuring compliance with company policies and timely processing for approvals.
- Contributed ideas during team meetings that led to innovative solutions for improving overall appeal of less renovated homes.
- Provides guidance and support to less experienced team members by following up with policy changes, their incoming leases and assisting with complex problem solving when necessary to ensure the continuation of the application process.
- Conducted outreach to prospects in a timely and professional manner to capture new leases, while utilizing excellent customer service skills to establish rapport with future residents.
- Embraced change with adaptability and positivity to support the team overall.
Broker
Charles Schwab
03.2023 - 05.2024
- Received inbound calls to support clients with a variety of needs. I would educate clients about different investment strategies and products, assist them with use of trading platforms, and would take on ownership of complex problems to find a client friendly solution.
- Obtained my Securities Industry Essentials and FINRA Series 7 & 63 licenses.
- Executed trades on behalf of clients in various financial markets, including stocks, bonds, and options.
- Supported clients through a major merger as Schwab acquired another broker dealer and millions of account transitioned over to Schwab. As a result, call inbound volumes were at a record high.
Office Coordinator
TERRA Staffing Group
05.2022 - 11.2022
- Managed day to day operations of the office. I was responsible for ordering supplies for the office and maintaining a clean and comfortable office environment.
- Produced multiple weekly reports and provided support to the staff by answering and directing inbound calls. I would send out daily recaps of the team's progress to management.
- Responsible for the office calendar as well as scheduling appointments. I completed I9 paperwork for candidates to verify their eligibility to work, as well as completing background checks and drug tests. These tasks required a high attention to detail and data entry skills.
- I was seated at the front desk and acted as the face of the company, I was praised by both internal staff and employment candidates for my professionalism and positive disposition.
- Delivered messages to account managers regarding employees attendance. I also worked with other departments to assist in processing changes in payment methods and payroll advances.
Administrative Assistant and Optician
Eyetopia Eyecare
04.2019 - 05.2022
- Worked closely with my team to accomplish and delegate a variety of office tasks. These include handling accounts receivable, billing medical insurances and meeting sales quotas for glasses and contacts.
- Responsible for greeting and checking in each patient, administering preliminary testing for eye exams. Also fitting, ordering, and dispensing glasses along with the other opticians.
- Tasked with training all new employees on administrative tasks, and I was regularly complimented on my patience and through explanations while helping team members learn new skills.
- Received praise for my enormous growth, ability to learn quickly, as well as my kind and caring treatment of both patients and staff. I also earned several performances based pay increases and worked to keep my team inspired and united while under pressure.
Sales Associate & Production Manager
Kissed by Nature
10.2014 - 04.2019
- Assisted and educated customers on our extensive product line. I was also responsible for overseeing production of product and presentation of our products.
- Worked trade shows and aided in organizing and executing events for clients.
- Despite being understaffed, the owner had noticed an increase in annual sales by an approximate 33% over the course of 2016.
- I was responsible for the training of all new employees on the sales floor and in production.
- I was entrusted to oversee the store for extended periods during the owner’s absence.
General Associate
Victoria’s Secret
05.2017 - 01.2018
- Assisted with various tasks including customer service, sales support, and inventory management in a retail setting
- After working on the sales floor for a month, I received higher level sales goals than other general associates, equaling that of the managers.
- I connected with customers and was complemented repeatedly for my excellent service. Customers had remarked to my manager that they would rather drive out of their way to our location than continue going to the location closer to them due to the superior customer experience that I had provided.
Education
Heritage High School
Littleton, COSkills
- Office Administration
- Customer Service
- Complex Problem Solving
- Production Management
- Organization
- Coachable
- Positive Attitude
- Telephone and email etiquette
- Application processing
- Unit inspection
- Relationship building
- Property tours and inspections
- Property marketing
- File management
- CRM software
Timeline
Leasing Professional
Greystar Property Management
06.2024 - Current
Broker
Charles Schwab
03.2023 - 05.2024
Office Coordinator
TERRA Staffing Group
05.2022 - 11.2022
Administrative Assistant and Optician
Eyetopia Eyecare
04.2019 - 05.2022
General Associate
Victoria’s Secret
05.2017 - 01.2018
Sales Associate & Production Manager
Kissed by Nature
10.2014 - 04.2019
Heritage High School
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