Mary Gluba
Oroville,CA
Summary
Dedicated Server Team Lead with expertise in enhancing guest satisfaction, team leadership, and effective communication. Proven ability to streamline operations and mentor staff to optimize service quality.
Overview
11
11
years of professional experience
Work History
Server Team Lead
Feather Falls Casino
Oroville, CA
05.2023 - 03.2026
- Led server team in high-volume dining environment, ensuring exceptional guest satisfaction.
- Trained and mentored new servers on service standards and operational procedures.
- Streamlined communication between kitchen staff and servers to enhance efficiency.
- Monitored service flow to optimize table turnover rates during peak hours.
- Resolved guest complaints promptly, improving overall dining experience.
Motel Receptionist
Motel 6 Hotel
Oroville, CA
11.2017 - 06.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Handled guest inquiries and resolved issues to enhance customer satisfaction and experience.
- Coordinated room assignments and maintained accurate booking records using property management system.
- Trained new reception staff on procedures, customer service standards, and operational protocols.
- Oversaw cash handling procedures, ensuring compliance with financial policies and accuracy in transactions.
- Implemented improvements in communication with housekeeping to streamline room readiness updates.
Carton Pack Tech
Rush Personnel /GPI
Oroville, CA
09.2016 - 10.2017
- Operated and maintained various technical equipment to ensure optimal performance.
- Diagnosed and resolved equipment malfunctions to minimize downtime and enhance productivity.
- Collaborated with team members to improve workflow efficiency and safety protocols.
- Palletizing
Sanitation Worker
Express Personnel
Oroville, CA
08.2015 - 09.2016
- Operated various cleaning equipment to maintain sanitation standards in facilities.
- Conducted routine inspections to identify and address safety hazards in work areas.
- Collaborated with team members to optimize waste disposal processes and reduce contamination risks.
Cashier /Frozen Department Manager
Grocery Outlet
Oroville,CA
01.2015 - 08.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to optimize checkout workflow and reduce wait times.
- Constructed work schedules for employees.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Comeback Butte Charter
Oroville, CA03-2026
Skills
- Shift Scheudling
- Customer support
- System monitoring
- Cash handling expertise
Timeline
Server Team Lead
Feather Falls Casino
05.2023 - 03.2026
Motel Receptionist
Motel 6 Hotel
11.2017 - 06.2023
Carton Pack Tech
Rush Personnel /GPI
09.2016 - 10.2017
Sanitation Worker
Express Personnel
08.2015 - 09.2016
Cashier /Frozen Department Manager
Grocery Outlet
01.2015 - 08.2015
High School Diploma -
Comeback Butte Charter