Mary Gomez
Healdsburg
Summary
Dynamic Patient Services Representative with a proven track record at Sutter Health, excelling in customer service and insurance verification. Expertly coordinated appointments and enhanced patient access through effective communication and compliance with HIPAA standards. Committed to delivering exceptional support and training, ensuring a seamless experience for patients and healthcare teams alike.
Overview
13
13
years of professional experience
Work History
Patient Services Representative
Sutter Health
Santa Rosa, CA
10.2013 - Current
- Oversaw patient scheduling and appointment coordination utilizing electronic health record systems.
- Delivered exceptional support by addressing patient inquiries and efficiently resolving issues.
- Facilitated verification of insurance eligibility and benefits to enhance patient access to services.
- Facilitated collaboration among healthcare teams to enhance communication and service delivery.
- Facilitated training sessions for new staff on office procedures to enhance team efficiency.
- Ensured accuracy of patient records while upholding compliance standards and confidentiality protocols.
- Engaged in ongoing training programs to ensure compliance with HIPAA regulations.
- Validated insurance eligibility and coverage for patients to ensure access to necessary services.
- Delivered exceptional customer service to patients by addressing inquiries and resolving concerns.
Education
High School Diploma -
Healdsburg High School
Healdsburg, CASkills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Scheduling appointments
Eligibility determination
Phone etiquette
Timeline
Patient Services Representative
Sutter Health
10.2013 - Current
High School Diploma -
Healdsburg High School