Mary Gongora

Answered Customer Phone calls in a polite manner

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
• Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
• Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
• Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
• Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
• Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.

• Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
• Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
• Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
• Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.

• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.

• Enhanced mentee performance by providing personalized guidance and support.
• Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
• Served as role model for mentees by demonstrating strong values and ethical standards.
• Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.