Customer Service Representative
Guadalupe Economics Inc
01.2024 - 06.2024
Hi, I’m
Mary Gonzales
Retail
Abilene,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Guadalupe Economics IncLubbock, Texas
Customer Service Representative
01.2024 - 06.2024
Job overview
- I put customers 1st when I'm asked a question or they need my help
- I organize the clothing on hangers
- Place the hung up cloths on racks
- I do the pricing before they are placed on the floor
- Make sure clothing looks appetizing to the eye
- Customer service is the top priority
- Customer satisfaction
- Greeted customers upon entering the store and provided assistance.
- Tracked inventory levels throughout the day and restocked items as needed.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Kept informed about new products arriving at the store on a regular basis.
- Inspected purchased items for defects before handing them over to customers.
- Assisted customers with finding the right product for their needs.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Wyndham SchoolGatesville, TX
GED
Skills
- Creative problem solving
- Professional telephone demeanor
- Retail store support
- Multi-line phone talent
- Stock management
- Money handling abilities
Languages
English
Native language
Spanish
Beginner
A1
Interests
People skils
Timeline
Wyndham School
GED