Mary Goodfellow
Perkasie,PA
Summary
Proactive and organized Patient Service Representative with 15+years of experience handling clerical and customer service operations. Excellent in greeting clients, providing great customer service, scheduling appointments, and entering patient information into systems to enhance customer satisfaction, retention and improved medical operations. Adept at verifying insurance, handling medical billing, and utilizing great customer service, communication, and organizational skills to maximize medical success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Grand View Hospital
Quakertown, PA
02.2022 - Current
- Manage and maintain calendars by scheduling appointments with 50+ patients weekly resulting in seamless and organized medical operations.
- Handled patient accounts by collecting and processing payments and co-payments in timely manner which increased revenue growth.
- Processed referrals from primary care physicians to specialists for additional treatment or evaluation.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Answered patient questions and fielded complaints to resolve issues.
Lead Secretary
Philhaven Psychiatric Hospital
Mount Gretna, PA
09.2017 - 06.2021
- Central base for telephone calls regarding matters concerning patients and hospital staff.
- Conducted patient entries into EPIC from admission to discharge.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Supervised status and levels of psychiatric care and precautions.
- Managed transport of patients to either home or long term care facility.
Office Medical Biller
Lebanon Valley Midwifery
Womelsdorf, PA
09.2017 - 09.2018
- Billed various insurance companies for labor and delivery
- ICD10 Coding of various services to ensure correct reimbursement for the birth center.
- Flagged return claims and dealt with insufficient payments.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Completed and submitted appeals for denied claims.
- Verified accuracy and completeness of patient and insurance information in account records.
Education
High School Diploma -
Mercy Convent
IrelandSkills
- Medical Billing
- Reception Management
- Appointment confirmation
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- Office Administration
Certification
- Certified Healthcare Reimbursement Specialist and HIPAA Certified.
- Commercial Academy Secretarial Institute graduate - Galway, Ireland
Timeline
Patient Service Representative
Grand View Hospital
02.2022 - Current
Lead Secretary
Philhaven Psychiatric Hospital
09.2017 - 06.2021
Office Medical Biller
Lebanon Valley Midwifery
09.2017 - 09.2018
High School Diploma -
Mercy Convent
- Certified Healthcare Reimbursement Specialist and HIPAA Certified.
- Commercial Academy Secretarial Institute graduate - Galway, Ireland
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