Mary Gosen
Green Valley,AZ
Summary
Knowledgeable Crisis Cpunselor with solid background in crisis intervention and support. Successfully managed challenging situations to provide emotional stability and guidance. Demonstrated effective communication and empathy in high-pressure environments.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Crisis Counselor
Allina Health
Minneapolis, MN
01.1997 - Current
- Provided crisis intervention and support to individuals experiencing mental health emergencies.
- Collaborated with multidisciplinary teams to develop individualized care plans for clients.
- Conducted assessments to determine immediate needs and appropriate resources for clients.
Casual while working at CIGNA as team lead and since moving to AZ November 2021.
After Hours Manager
CIGNA Behavioral Health
Eden Prairie, MN
09.1998 - 11.2002
- Led operational improvements to enhance service delivery and client satisfaction.
- Mentored junior staff, promoting professional growth and knowledge sharing within the team.
- Oversaw compliance with regulatory standards and internal policies to ensure quality care.
- Analyzed data trends to inform strategic decision-making and resource allocation.
- Fostered collaboration among stakeholders to enhance program effectiveness and efficiency.
Chemical Dependency Counselor
The Gables
Rochester, MN
06.1996 - 12.1996
- Facilitated individual and group therapy sessions to support client recovery.
- Developed personalized treatment plans based on client assessments and progress.
- Monitored clients' behavioral changes and provided timely interventions.
- Collaborated with multidisciplinary teams to enhance overall treatment effectiveness.
After Hours Clinician
CIGNA Behavioral Health
Eden Prairie, MN
08.1992 - 05.1996
- Authorized after hours emergency mental health admissions
- Collaborated with healthcare providers to coordinate integrated care strategies for improved patient outcomes.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Responded to crisis calls
Chemical Dependency Counselor
Pride Institute
Eden, ID
06.1991 - 08.1992
- Led educational workshops on addiction awareness and coping strategies.
- Reduced client relapse rates by providing comprehensive aftercare planning and ongoing support.
- Served as a liaison between clients and their families, educating loved ones on addiction dynamics and promoting healthy communication patterns.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and facilitating effective communication among team members.
- Implemented evidence-based practices to improve treatment outcomes for clients.
- Advocated for client needs within community resources and support networks.
Education
Master of Arts - Counseling Psychology
;University of St. Thomas
St. Paul, MN06-1991
Bachelor of Arts - Psychology
University of MInnesota
Minneapolis, MN06-1987
Skills
- Inbound call management
- Child protection
- Patient confidentiality
- Youth engagement
- Alliance building
- Anger management
- Crisis handling
- Psychosocial support
- Documentation skills
- Telehealth proficiency
- Relapse prevention
- Substance abuse awareness
- Human trafficking awareness
- Reflective listening
- Multicultural competence
- Suicide prevention
- De-escalation techniques
- Resource navigation
- Intellectual disability awareness
- Mental health assessment
- Safety planning
- Empathy display
- Collaborative approach
- Boundary setting
Certification
- Licensed Psychologist, ;MA LP 4037 June 6-1998 -current
Timeline
After Hours Manager
CIGNA Behavioral Health
09.1998 - 11.2002
Crisis Counselor
Allina Health
01.1997 - Current
Chemical Dependency Counselor
The Gables
06.1996 - 12.1996
After Hours Clinician
CIGNA Behavioral Health
08.1992 - 05.1996
Chemical Dependency Counselor
Pride Institute
06.1991 - 08.1992
Master of Arts - Counseling Psychology
;University of St. Thomas
Bachelor of Arts - Psychology
University of MInnesota