Mary Griffin
Florence
Summary
Highly motivated restaurant professional with 9 years of hospitality experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
9
9
years of professional experience
Work History
Service Manager
Texas Roadhouse
03.2021 - Current
- Achieved impressive 15% year over year sales growth since 2021, surpassing targets and contributing to the restaurant's financial success.
- Projected sales for 2023 are estimated to reach well over $7,000,000 positioning our restaurant as one of the top stores in the region.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Driving sales, steps of service, and guest satisfaction
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Service Professional
Olive Garden
02.2019 - 03.2021
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Server/Bartender
Olive Garden
03.2016 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Crew Member
Dunkin Donuts & Baskin Robbins
09.2014 - 08.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Lincoln-Way East
Frankfort, IL06.2015
Skills
- Reliable and Responsible
- Process Optimization
- After-Sales Support
- Job Assignments
- Quality Control
- Waste Control
- Honest and Trustworthy
- Verbal and Written Communication
- Team Scheduling
- Guest Satisfaction
Websites
Timeline
Service Manager
Texas Roadhouse
03.2021 - Current
Service Professional
Olive Garden
02.2019 - 03.2021
Server/Bartender
Olive Garden
03.2016 - 02.2019
Crew Member
Dunkin Donuts & Baskin Robbins
09.2014 - 08.2015
High School Diploma -
Lincoln-Way East