Mary Grogan
Paso Robles,California
Summary
Seasoned professional with a proven track record in guest services and hospitality management, notably at Sun Communities. Expert in negotiation and contract administration, alongside a knack for exceptional customer service. Demonstrated success in budget oversight and leveraging computer programs for operational efficiency. Achieves significant improvements in guest satisfaction and operational workflows.
Overview
20
20
years of professional experience
Work History
Guest Services Coordinator
Sun Communities
Paso Robles, CA
02.2021 - Current
- Assist residents and guests with check-ins/check-out process, including lot assignments and payment collection.
- Prepare leases and contracts.
- Daily contact with residents and guests; providing excellent customer service.
- Handle and resolve concerns or complaints.
- Utilize NetSuite and Yardi property software.
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws.
- Communicate with maintenance regarding general upkeep and project work.
Hospitality Services Director
Occidental College Undergraduate Research Center
Eagle Rock, CA
01.2005 - 06.2025
- Direct and administer day-to-day and long term operations in support of the College's mission and established financial goals.
- Senior administrator for Series 25 space utilization and reservation program to include Resource 25,Schedule 25 and X25 enterprise management system.
- Approves and confirms all institutional events and activity requests assuring space logistics and details.
- Risk Management associate (URMIA).
- Administrator for all commercial external filming to include negotiations, execution and contracts.
- Director of all catering and conference services.
Education
Master of Arts - Education Administration
Mount Saint Mary's College
Los Angeles, CA05-1999
BBA - Business/Economics
Marymount College
Tarrytown, NY05-1980
Skills
- Computer programs
- Budget development and oversight
- Accounts receivables and payables
- Negotiation and contract administrator
- Excellent customer service
Volunteer
Women's Club - chair St. Rose Church
Activities coordinator - Golden Oaks Senior Community
Women's 20th Century Club of Eagle Rock - Treasurer
Timeline
Guest Services Coordinator
Sun Communities
02.2021 - Current
Hospitality Services Director
Occidental College Undergraduate Research Center
01.2005 - 06.2025
Master of Arts - Education Administration
Mount Saint Mary's College
BBA - Business/Economics
Marymount College
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