Summary
Overview
Work History
Education
Skills
Timeline
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Mary Gudgel

Petersburg

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Alaska Power And Telephone
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Breakfast cook

AMHS
04.2015 - 12.2021
  • Regulated the temperature of the ovens, boilers and grilled to evenly cook food and avoid waste
  • Trained staff in cooking techniques and performance strategies to keep the team ready for challenging daily demands
  • Consistently cleaned and sanitized food surfaces, equipment and utensils to minimize the risk of infection
  • Kept food properly stored and limited the size of incoming orders to prevent spoilage.

Lead TSO

TSA
04.2006 - 02.2014
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Reviewed the incoming orders and assigned work to the other TSOs to maintain a demanding schedule.

CNA

Petersburg Medical Center
03.1998 - 02.2012
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Worked with patients to assure that they participated in exercises and therapeutic activities
  • Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.

Cashier

Hammer and Wikan Grocery
01.1998 - 02.2012
  • Solved complaints by customers and issued credits for returned merchandise
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Boosted team success by working well with all members and cross-training in different positions and departments
  • Stayed on top of policy changes and promotions to better serve customers with current information
  • Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
  • Engaged customers and built connections using a positive, upbeat attitude
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.

Education

High School Diploma -

Petersburg High School
Petersburg, AK
05.1991

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Payment Processing

Timeline

Customer Service Representative

Alaska Power And Telephone
09.2022 - Current

Breakfast cook

AMHS
04.2015 - 12.2021

Lead TSO

TSA
04.2006 - 02.2014

CNA

Petersburg Medical Center
03.1998 - 02.2012

Cashier

Hammer and Wikan Grocery
01.1998 - 02.2012

High School Diploma -

Petersburg High School

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Mary Gudgel