Mary Gulledge
Troy,AL
Summary
Servsafe certified as a manager. Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Boutique Manager
Lennox Kate
11.2023 - Current
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
Bartender
Rodeos Mexican Restaurant
02.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Sips On The Square/ Sips Food Garden
04.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Santa Fe Cattle Company
03.2019 - 04.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Business Management
Troy University
Troy, ALSkills
- Servsafe certified
- Customer Service
- Store operations
- Safe Food Handling
- Management
- Hospitality service expertise
Timeline
Boutique Manager
Lennox Kate
11.2023 - Current
Bartender
Rodeos Mexican Restaurant
02.2022 - 10.2023
Server
Sips On The Square/ Sips Food Garden
04.2020 - 02.2022
Server
Santa Fe Cattle Company
03.2019 - 04.2020
Business Management
Troy University
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