Mary Hackleman
San Antonio,TX
Summary
I give attention to detail and foster a hospitality mindset. I enjoy talking and connecting with other people and genuinely want to give people a lasting impression of myself.
Overview
11
11
years of professional experience
Work History
Director of First Impressions
Keller Williams Heritage
San Antonio, Tx
08.2024 - Current
- Managing front desk operations to ensure smooth daily operations
- Greeting everyone that walks into the building with a warm and positive attitude
- Handled incoming calls and directed inquiries to appropriate staff members.
Front Desk Lead
The Kendall
Boerne, USA
09.2018 - 09.2023
- Responsible for schedule.
- Answer phones in professional manner, responded to email inquiries, respond to guest complaints, frequent interaction with guests and receive feedback, and maintain high standard of appearance at the front of the hotel.
- Lead Front desk representative for boutique and historic hotel. Understanding of guest expectations and customer service expectations.
Receptionist
Herbst Veterinary Hospital
Boerne, USA
03.2017 - 08.2018
- Worked as front desk receptionist at high volume veterinary hospital.
- Challenging aspects of the day included multitasking phone calls, answering emails, faxing records, being knowledgeable on veterinary medical terms, and ensuring the client had an excellent experience at our hospital.
Hostess
Cafe At The Ridge
Kerrville, USA
04.2016 - 02.2017
- Always made available to cover team member's job if needed.
- Worked in fast paced environment and excelled with customer satisfaction.
- Duties included in charge of cash register, placing to-go orders, showing customers to tables, and communicating to all staff throughout the restaurant.
Receptionist
First Choice Reproductive Health
Kerrville, USA
02.2015 - 03.2016
- In charge of front desk at medical clinic.
- Daily routine consisted of answering phones checking emails, assisting clients with check in and check out of clinic.
- Always maintaining friendliness, efficiency, and helpfulness with clients.
Skills
- People skills
- Motivated
- Hospitality mindset
- Professionalism
Timeline
Director of First Impressions
Keller Williams Heritage
08.2024 - Current
Front Desk Lead
The Kendall
09.2018 - 09.2023
Receptionist
Herbst Veterinary Hospital
03.2017 - 08.2018
Hostess
Cafe At The Ridge
04.2016 - 02.2017
Receptionist
First Choice Reproductive Health
02.2015 - 03.2016