MARY HART
Columbus,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Disability Rep
Sedgwick
10.2021 - 02.2024
Approve or deny disability claims based on disability plan. Inform claimants of required documentation, time frames, and claim status by phone as well as by postal mail.
Customer Support Rep
Fiserv
04.2018 - 06.2020
- Investigated fraud claims for banks and credit unions
- Kept detailed spreadsheets
- Call center experience, calling customers to discuss fraud on accounts.
RETAIL DAY 1 PP2
Citigroup
04.2005 - 06.2017
- Balanced accounts in EIS software
- Keyed checks in ETS
- Made corrections and adjustments in BCIC
- Located duplicate transactions in DUDE
- External Quality Assurance
- Did quality inspections of outgoing cards
- Kept daily paperwork/log
- Quality checked all URLS, Phone numbers and Web Address
- Worked with RUMBA and ORACLE software
- Machine Operator 2
- Operated Transport Imaging machine, OPEX 40, 50, 150, and 3600
- Worked with deposits
- Did several clerical duties.
Store Manager
United Dairy Farmers
10.1999 - 10.2005
- Managed store with 10 employees
- Responsible for hiring/firing, scheduling and daily paperwork
- Balanced deposits, tracked and ordered inventories
- Managed all cash drawers.
Machine Operator 2
Sears Credit Processing
11.1995 - 01.1999
- Operated high speed mail opening machine
- Keyed payments
- Light clerical duties.
Education
Banking Fundamentals and Accounting -
09.2019
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03.2005
- Data Entry
- Microsoft Word
- Excel
- Call Center Customer Service
Skills
- Data Entry
- Microsoft/Excel
- Customer Service
- Business Skills
- Management
- Quality
- Machine Operation
- Banking
- Balancing Accounts
- Fraud Investigation
Timeline
Disability Rep - Sedgwick
10.2021 - 02.2024
Customer Support Rep - Fiserv
04.2018 - 06.2020
RETAIL DAY 1 PP2 - Citigroup
04.2005 - 06.2017
Store Manager - United Dairy Farmers
10.1999 - 10.2005
Machine Operator 2 - Sears Credit Processing
11.1995 - 01.1999
COLUMBUS STATE COMMUNITY COLLEGE - Banking Fundamentals and Accounting,
FRANKLINTON CAREER & TECH CENTER - ,