Mary Heigthon
Gaylord
Summary
Detail-oriented professional with extensive experience in sales and office management. Known for effective communication and time management skills, consistently resolving customer complaints and driving operational success.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
American Cooler Technologies
Lawrence
08.2007 - Current
- Delivered exceptional customer service by assisting with product selection and inquiries.
- Processed sales transactions per company policy.
- Resolved customer complaints efficiently, providing timely solutions to enhance satisfaction.
- Participated in training sessions to enhance product knowledge and refine sales techniques.
- Educated customers on product features and proper usage to facilitate informed decisions.
- Built strong relationships with customers, peers, and management to promote success.
- Upsold additional items based on customer interests, maximizing revenue opportunities.
- Maintained detailed sales records for store management oversight.
- Office Manager, Bookkeeping, and Sales/Estimating have been my roles at American Cooler Technologies.
Owner
Red Brick Coffee
Lawrence
2004 - 2007
- Managed daily operations ensuring efficient workflow and customer satisfaction.
- Trained staff on service protocols and operational procedures.
- Oversaw inventory management and supply chain logistics for optimal stock levels.
- Established strong relationships with vendors to ensure quality product sourcing.
- Implemented cost control measures to improve profit margins and reduce waste.
Office Manager
Johnson Poured Walls
Mattawan
2002 - 2004
- Managed daily office operations and administrative tasks for construction projects.
- Coordinated schedules and meetings for project managers and field staff.
- Maintained financial records, including invoices and expense reports for budgeting.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Assistant Office Manager
Ritsema Associates
Kalamazoo
1997 - 2002
- Coordinated office activities and events to enhance team collaboration.
- Managed office supplies inventory and maintained procurement records efficiently.
- Assisted in preparing reports and presentations for management meetings.
- Supported the onboarding process by training new administrative staff.
- Scheduled appointments and maintained calendars for executives effectively.
- Facilitated client interactions by addressing inquiries and providing information promptly.
Education
High School Diploma -
Lawton Public Schools
Gobles06-1985
Some College (No Degree) - Accounting
KVCC
Kalamazoo, MISome College (No Degree) - Nursing
SMC
Dowagiac, MISkills
- Customer relationship management
- Sales transaction processing
- Upselling strategies
- Product knowledge
- Inventory management
- Merchandising strategies
- Effective communication
- Customer service excellence
- Time management
- Order processing
Affiliations
Hiking, Fishing, Hunting, Camping are my passions.
Timeline
Sales Associate
American Cooler Technologies
08.2007 - Current
Owner
Red Brick Coffee
2004 - 2007
Office Manager
Johnson Poured Walls
2002 - 2004
Assistant Office Manager
Ritsema Associates
1997 - 2002
High School Diploma -
Lawton Public Schools
Some College (No Degree) - Accounting
KVCC
Some College (No Degree) - Nursing
SMC