Aaliahreya Williams
Monroe,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Old navy
Monroe, LA
08.2022 - 11.2023
- Followed-up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Front Desk Receptionist
Spartan adventure
Monroe
04.2021 - 08.2023
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Carroll High School
Monroe, LA05-2024
Skills
- Service Upselling
- Call Center Operations
- Customer Service
- Prioritization
- Technical Support
- Order Processing
- Credit card payment processing
- Documentation
- Critical Thinking
- Lead Generation
- Client Relations
Timeline
Customer Service Associate
Old navy
08.2022 - 11.2023
Front Desk Receptionist
Spartan adventure
04.2021 - 08.2023
High School Diploma -
Carroll High School