Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Hicks

Valley Center,KS

Summary

Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Reliable and upbeat.

Very successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.

Overview

11
11
years of professional experience

Work History

Associate

EG-Kwik Shop
08.2014 - Current
  • Greeting customer upon entrance to store, offering assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Ringing up customer purchases on POS register
  • Taking inventory of products.
  • Excellent communication skills with customer-centric approach.
  • Great time-management skills.

Substitute Teacher, K-5

USD 308- Hutchinson Schools
09.2019 - 05.2023
    • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
    • Upheld classroom routines to support student environments and maintain consistent schedules.
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
    • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Para-Professional for Special Needs

USD#308-Hutchinson, KS
08.2014 - 03.2016
    • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
    • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
    • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
    • Relieved classroom teacher during breaks and maintained order and structure in classroom.
    • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
    • Supervised students on field trips for safety and proper behavior in public settings.

Customer Service Representative-Home Remote

Alpine Access
10.2012 - 03.2014
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Medicine Lodge High School
Medicine Lodge, KS

Bachelor of Arts - General

Wichita State University
Wichita, KS
12.2016

Master of Arts - Aging Studies

Wichita State University
Wichita, KS
05.2018

Skills

  • New Hire Training
  • Practice Management
  • Computer Competency
  • File and Records Management
  • Customer Service
  • Complex Problem-Solving
  • Customer Relationship Management
  • Sales Expertise
  • Time Management
  • Attention to Detail
  • Customer Interaction

Timeline

Substitute Teacher, K-5

USD 308- Hutchinson Schools
09.2019 - 05.2023

Associate

EG-Kwik Shop
08.2014 - Current

Para-Professional for Special Needs

USD#308-Hutchinson, KS
08.2014 - 03.2016

Customer Service Representative-Home Remote

Alpine Access
10.2012 - 03.2014

High School Diploma -

Medicine Lodge High School

Bachelor of Arts - General

Wichita State University

Master of Arts - Aging Studies

Wichita State University
Mary Hicks