Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Nia Hewitt
Queens,NY
Summary
Overview
9
years of professional experience
Work History
WalmartCary, NC
Associate
01.2023 - 11.2023
Job overview
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
AmazonGarner, NC
Fulfillment Associate
05.2022 - 01.2023
Job overview
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Wrapped and moved pallets to designated carrier area.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed products on conveyors for final wrapping and shipment.
Quality Protection ServicesNew York, NY
Security Guard Officer
10.2020 - 12.2021
Job overview
- Monitored security cameras and conducted regular patrols to ensure safety of premises.
- Responded quickly to emergency situations and notified authorities as needed.
- Enforced rules and regulations regarding access control for individuals entering the facility.
- Conducted searches of bags, persons, vehicles, or other areas when required.
- Identified any violations of policy or procedures and took corrective action as needed.
- Utilized communication devices such as radios or phones when communicating with colleagues.
Central + MainMadison, NJ
Restaurant Busser
06.2018 - 01.2019
Job overview
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Provided assistance to other employees when needed during peak business hours.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
Levy's RestaurantBrooklyn, NY
Counter Clerk
08.2014 - 11.2017
Job overview
- Greeted customers and provided friendly customer service.
- Greeted customers and answered questions about menu items.
- Adhered to food safety regulations when preparing and serving food items.
- Kept the concession stand area clean and organized at all times.
- Operated popcorn popper, hot dog roller, nacho cheese warmer, soda fountain machine, and other equipment according to company guidelines.
- Processed orders quickly and accurately using a cash register.
Education
August Martin High SchoolJamaica, NY
from Mass Communications
01.2014
University Overview
Skills
- Program Support
- Workplace Safety
- Management Support
- Preparing Reports
- Cash Handling
- New Hire Training
- POS System Operation
- Customer Engagement
- Time Management
- Attention to Detail
- New hire training
- Point of sale operation
- Stocking and replenishing
- Organization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Timeline
Associate
Walmart
01.2023 - 11.2023
Fulfillment Associate
Amazon
05.2022 - 01.2023
Security Guard Officer
Quality Protection Services
10.2020 - 12.2021
Restaurant Busser
Central + Main
06.2018 - 01.2019
Counter Clerk
Levy's Restaurant
08.2014 - 11.2017
August Martin High School
from Mass Communications
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