Mary Hilson

• Oversaw daily operations of the school age program, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency an
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions for customer satisfaction
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Fostered strong relationships with parents of enrolled children to help ensure an open line of communication concerning children’s behavior and needs, offering solutions and advice.
• Upheld hygiene and sanitation standards for daycare established by NYS.
• Implemented timely collection of late fees owed to counselors
• Maintained safe environment for upwards of 30 children
• Scheduled and carried out breaks for counselors
• Supervised field trips for 30 plus children and ensured safety in challenging and potentially dangerous environments

Taught children from the age of 18 months to approximately 8 years on introductory swim level

Evaluated children’s performance at end of sessions and decided whether or not to graduate child to next level

Filled out report cards that reflected children’s skill and ability

Fostered positive relationships with parents of children to help ensure high quality experience

• Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
• Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
• Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
• Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
• Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
• Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.