Mary Hostetler
Clayton,IN
Summary
Accomplished Flight Attendant offering over 35 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
International Flight Attendant
Delta Air Lines, Inc
12.1986 - 06.2014
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant Manager
Delta Air Lines, Inc
01.2005 - 01.2012
Education
No Degree - Design And Visual Communications
IUPUI
Indianapolis, IN05.1983
Skills
- Company Policy Adherence
- Conflict Mediation
- Coaching and Training
- International Regulations
- Public Interaction
- Passenger Support
- Infant AED and CPR
- FAA Regulations
- Emergency Situations Management
- Flight Crew Coordination
- Crew Resource Management
- Relationship Management
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Mentored newly hired flight attendants in customer service and safety techniques.
Timeline
Flight Attendant Manager
Delta Air Lines, Inc
01.2005 - 01.2012
International Flight Attendant
Delta Air Lines, Inc
12.1986 - 06.2014
No Degree - Design And Visual Communications
IUPUI
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