- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- DIY and Home Improvement
- I enjoy helping others and giving back to the community Organize toy drives and collect for the un housed
- Cooking
- Offering time and support to shelters for the homeless, women, and animals
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Watching Movies and TV Shows
- Horseback Riding
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Swimming
- I enjoy cooking for friends and family gatherings
- Adventure Travel
- Genealogy
- Animal Care
- Fundraising Events
- Photography
- Personal Development and Self-Improvement
Mary Irby
North Las Vegas
Summary
Dynamic and dedicated professional with extensive experience as a Receptionist at Betmakers, excelling in appointment scheduling and maintaining a welcoming environment. Known for exceptional customer service and organizational skills, I effectively managed multi-line calls and enhanced team productivity, fostering positive relationships with clients and colleagues alike.
Professional with significant experience in front office operations, excelling in managing administrative tasks, scheduling, and customer interactions. Highly adaptable, ensuring smooth workflow and effective communication within team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Known for reliability and results-driven approach in dynamic settings.
Dedicated Receptioist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
37
37
years of professional experience
Work History
Receptionist Assistant
BetMakers
Las Vegas, NV
02.2026 - Current
- Assisted with front desk operations, ensuring smooth daily functions and positive visitor experiences.
- Managed incoming calls and directed inquiries to appropriate staff members efficiently.
- Supported scheduling activities for meetings and appointments, enhancing team productivity.
- Maintained organized filing system for documents and records, improving retrieval efficiency.
- Prepared and distributed internal communications, fostering clear information flow within the office.
- Greeted visitors warmly, providing first-line support and creating welcoming environment.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Answered central telephone system and directed calls accordingly.
- Greeted numerous visitors, vendors, and interview candidates.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Lvdc
Las Vegas
03.2002 - 02.2026
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to enhance workflow and information sharing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of incoming and outgoing correspondence for improved documentation.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Coast Casinos Race and Sportsbook Supervisor
Michael Gaughan
Las Vegas, NV
09.1988 - 03.2002
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Managed team performance, providing mentorship and guidance to optimize productivity.
- Implemented process improvements to enhance operational efficiency and reduce downtime.
- Conducted regular training sessions to elevate employee skill levels and compliance knowledge.
- Developed shift schedules, balancing workforce needs with operational demands effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Pocatello High School
Pocatello, IDSkills
- Friendly greetings to all, calls, delivery service etc
- Enthusiastic to learn and grow
- Always a positive attitude whith co workers and customers alike
- Maintain a professional attitude at all times
- Always answer call on the first ring if not the second
- Organize group activities
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Document scanning
- Meeting preparation
- Mail routing
Interests
Timeline
Receptionist Assistant
BetMakers
02.2026 - Current
Receptionist
Lvdc
03.2002 - 02.2026
Coast Casinos Race and Sportsbook Supervisor
Michael Gaughan
09.1988 - 03.2002
High School Diploma -
Pocatello High School