Mary Jackson
Oklahoma City,OK
Summary
Achieved significant customer loyalty and improved patient satisfaction at OnCue Marketing and Manor Care Health Services by leveraging exceptional customer service and problem-solving skills. Expert in active listening and critical thinking, leading to increased employee retention and efficient management of customer and patient needs. Enhanced shopping and care experiences through innovative solutions and empathetic engagement.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
OnCue Marketing
11.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front End Supervisor
Home Depot, USA
05.2018 - 09.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Dietary Supervisor
Manor Care Health Services
05.2010 - 03.2018
- Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
- Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
- Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
Education
High School Diploma - Basic
University High
San Diego, CA05.1990
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
OnCue Marketing
11.2022 - 09.2024
Front End Supervisor
Home Depot, USA
05.2018 - 09.2022
Dietary Supervisor
Manor Care Health Services
05.2010 - 03.2018
High School Diploma - Basic
University High
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