Mary-Jane Wilkinson
Gresham,OR
Summary
Detail-oriented veterinary receptionist with 3+ years of experience in a fast paced veterinary clinic, excelling in patient check-in, medication management and record keeping using Clientraxx software. Proven ability to communicate effectively with clients regarding medical procedures and charges. Strong customer service skills complemented by a background in food service, ensuring a dependable and efficient approach to all tasks.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Companion Pet Clinic of Gresham
Gresham, OR
09.2022 - Current
- Managed appointment scheduling and client communications to optimize clinic operations.
- Processed patient intake forms and maintained accurate medical records for efficient workflow.
- Assisted veterinarians in preparing examination rooms and ensuring proper equipment availability.
- Educated pet owners on clinic services, vaccination protocols, and preventive care measures.
- Handled billing and payment processing, ensuring accuracy in transactions and client inquiries.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Carefully and accurately completed end of day sales reports, bank deposits and till balance confirmation.
Food and Beverage Server
Atria Senior Living
Gresham, OR
09.2020 - 03.2022
- Delivered exceptional dining experience, ensuring residents' satisfaction through attentive service and timely food delivery.
- Collaborated with kitchen staff to coordinate meal preparation and accommodate dietary restrictions of residents.
- Implemented feedback mechanisms to improve menu offerings and enhance resident engagement during meal times.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED -
Metro East Web Academy
Gresham, ORSkills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Veterinary medical records software
- Payment processing
- Initiative-taking
- Cleanliness maintenance
- Exam room preparation
- Reception area maintenance
- Relationship building
- Record request management
- Lab work documentation
- Educating owners
- Effective multitasking
- Verbal and written communication
- Patient charting
- File organization
- Medication dispensing
- Billing and invoicing
- Appointment scheduling
- Filling prescriptions
Timeline
Veterinary Receptionist
Companion Pet Clinic of Gresham
09.2022 - Current
Food and Beverage Server
Atria Senior Living
09.2020 - 03.2022
GED -
Metro East Web Academy