MARY JANN
Gresham
Summary
Experienced retail leader with over 10 years in management and 20+ years in customer-focused roles.
Skilled in team supervision, inventory control, merchandising, and natural product education. Known for building strong customer relationships and maintaining clean, organized, and compliant store environments. Passionate about health and sustainability, seeking to bring leadership and integrity to a Grocery Department Manager role at Natural Grocers.
Overview
15
15
years of professional experience
Work History
Retail Assistant Manager
Bob's Red Mill
03.2022 - 02.2025
- Supervised daily operations and led team members to ensure a clean, organized, and food-safe store environment.
- Trained, scheduled, and delegated tasks to staff to maintain productivity and meet department goals.
- Delivered knowledgeable customer-focused service, offering support with natural product education and troubleshooting concerns.
- Managed ordering, receiving, stock rotation, and inventory accuracy for packaged and bulk goods.
- Merchandised displays to maximize shoppability, cleanliness, and product visibility.
- Handled opening and closing duties, including cash handling, register reconciliation, and shift coordination.
- Supported store leadership by responding to staffing needs, shift changes, and real-time operational challenges.
- Promoted a culture of accountability, cooperation, and wellness in a natural food retail setting.
Retail Manager
Gigi's Mode
03.2012 - 08.2021
- Managed daily operations for a high-end women's boutique with a focus on personal styling and client retention.
- Trained and supervised sales associates, ensuring consistent service standards and a collaborative team environment.
- Build and maintained strong client relationships through one-on-one service, follow-ups, and personalized shopping experiences.
- Oversaw inventory management, special orders, and stock rotation to align with seasonal trends and customer demand.
- Executed visual merchandising and store presentation to reflect brand image and optimize product flow.
- Handled opening/closing duties, staff scheduling, and conflict resolution to maintain smooth operations.
- Drove store sales through local outreach, repeat business, and exceptional in-store experiences.
- Maintained detailed knowledge of designer products, fabrics, and fashion trends to assist and educate customers.
Server
Sylvan Table
04.2021 - 07.2021
- Provided personalized service in a high-volume, farm-to-table restaurant focused on sustainability and seasonal ingredients.
- Educated guests on local sourcing, wine pairings and menu items to enhance the customer experience.
- Maintained professionalism and efficiency in a fast-paced, team oriented environment.
Bridal Stylist
The Dress Shop
05.2016 - 05.2018
- Provided personalized, one-on-one service to brides, assisting with gown selection, fittings, and accessory coordination.
- Built lasting relationships by delivering a supportive, and emotionally attuned shopping experience.
- Maintained expert product knowledge across designer lines and supported visual merchandising and store presentation.
Sales Associate
Nordstrom
02.2010 - 02.2012
- Delivered high-level, personalized customer service in a commission-based sales environment.
- Built strong client relationships through styling support, product education, and follow-up outreach.
- Maintained visual merchandising standards, processed transactions, and supported team sales goals.
Education
Master of Acupuncture - Acupuncture
Poca Technical Institute
Portland, OR08-2024
Master of Science - Science
Madonna University
Livonia, MI06-2016
Associate of Science - Science
Henry Ford College
Dearborn, MI06-2012
Skills
- Inventory Management
- Staff training and Leadership
- Customer Service & Product Knowledge
- Merchandising & Store Presentation
- Food Safety & Sanitation Compliance
- Time Management & Task Delegation
Timeline
Retail Assistant Manager
Bob's Red Mill
03.2022 - 02.2025
Server
Sylvan Table
04.2021 - 07.2021
Bridal Stylist
The Dress Shop
05.2016 - 05.2018
Retail Manager
Gigi's Mode
03.2012 - 08.2021
Sales Associate
Nordstrom
02.2010 - 02.2012
Master of Acupuncture - Acupuncture
Poca Technical Institute
Master of Science - Science
Madonna University
Associate of Science - Science
Henry Ford College
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