Mary Jesalosky
Conroe
Summary
To obtain a position with your company where I can apply my full range of office experience, to continue my record of accomplishment with delivering results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Country Corridor Disposal
Magnolia, TX
01.2025 - 03.2026
- Managed high volume of phone calls, providing timely support to customers.
- Provided customer support by addressing inquiries and resolving issues.
- Resolved customer inquiries and concerns, ensuring high satisfaction levels through effective communication.
- Handled payments on accounts, ensuring accurate transaction processing.
- Managed service requests using CRM software to streamline operations and improve response times.
- Processed new customer registrations, contributing to client base expansion.
Dispatch /Payroll
First Student
Joshua, TX
10.2018 - 09.2020
- Processed payroll for drivers, ensuring accuracy and compliance with regulations.
- Coordinated route dispatch for drivers, optimizing schedules to meet service demands.
- Addressed inquiries from parents regarding children's services, providing timely and helpful information.
- Thrived in high-pressure situations by maintaining focus and productivity.
Receptionist
RV Outlet Mall
Georgetown, TX
04.2016 - 09.2018
- Coordinated appointment scheduling, optimizing staff availability and enhancing client satisfaction.
- Managed front desk operations, ensuring seamless customer interactions and efficient service delivery.
- Developed and maintained filing systems for customer records, ensuring data accuracy and compliance with privacy standards.
- Implemented inventory tracking for office supplies, reducing costs through effective resource management.
Dispatcher
Waste Management of Austin
Austin, TX
06.2007 - 09.2009
- Dispatch all work to over 40 drivers daily.
- Coordinated daily routing for waste collection vehicles to optimize service efficiency.
- Monitored real-time vehicle locations using GPS technology to ensure timely pickups.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Entered daily routes for each driver to ensure accurate scheduling.
- Addressed customer inquiries and complaints promptly to improve service satisfaction.
- Compiled and delivered daily reports for management to track operational performance.
- Maintained accurate records of all dispatched calls.
- Maintained updated and detailed records of calls in physical and electronic databases.
Education
High School Diploma -
North Caddo High
Vivian, LA05-1978
Skills
- Sales strategy
- Customer service
- Problem-solving
- Teamwork and collaboration
- Positive demeanor
Languages
English
Full Professional
Timeline
Customer Service Representative
Country Corridor Disposal
01.2025 - 03.2026
Dispatch /Payroll
First Student
10.2018 - 09.2020
Receptionist
RV Outlet Mall
04.2016 - 09.2018
Dispatcher
Waste Management of Austin
06.2007 - 09.2009
High School Diploma -
North Caddo High