Mary Johnson
PORT ORANGE,FL
Summary
Results-driven Sr Specialist in Data Management with a strong focus on problem-solving and team collaboration. Proven track record of driving operational efficiency and enhancing customer experience through effective communication and attention to detail.
Overview
19
19
years of professional experience
Work History
Sr Specialist, Data Mangement
QXO (Frmly TopBuild
09.2007 - Current
- Led cross-functional teams to enhance operational efficiency and process improvements.
- Developed and implemented training programs to elevate team performance and productivity.
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Streamlined workflows, resulting in enhanced project timelines and resource allocation.
- Drove initiatives for continuous improvement, fostering a culture of innovation among staff.
- Mentored junior specialists, providing guidance on project execution and professional development.
- Managed approximately 5-10 incoming calls daily, numerous emails per day from customers, Service Now tickets a day between 15 - 50.
Education
High School Diploma -
Mainland High School
Daytona Beach, FL06.1971
Skills
- Emergency response
- Quality assessment
- Supply management
- Team collaboration
- Coaching and mentoring
- Technical troubleshooting
- Vendor relations
- Knowledge sharing
- Problem-solving
- Relationship building
- Time management
- Excellent communication
- Task prioritization
- Interpersonal communication
- Multitasking Abilities
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Reliability
- Team leadership
- Active listening
- Self motivation
Accomplishments
- Supervised team of 4 staff members.
Timeline
Sr Specialist, Data Mangement
QXO (Frmly TopBuild
09.2007 - Current
High School Diploma -
Mainland High School