Mary Kelly

Schedules patient appointments to maximize patient access.
Handles all incoming calls and directs appropriately.
Registers patient, obtains necessary consent forms and patient demographic data.
Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate
patient receipts.
Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
Obtains referrals for specialist office visits.
Consistently and accurately passes charges in accordance with office policies and procedures.
Information Processing: Understands and performs parsing process on a daily basis to electronically file
information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
Maintains patient confidentiality and adheres to HIPAA regulations.
Works cooperatively with all team members to ensure quality patient care at all times.
Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others

Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from providers
Document all critical information related to contacts responded to in appropriate MHS screen/system
Provide a timely follow up with other internal departments to expedite resolution of difficult/aging inquiries
in when necessary escalate those issues to management for further handling
Complete projects and other research tasks as assigned by area management

Report and document all incidents of suspected mistreatment, abuse, neglect or exploitation of individual
served
Responsible for ensuring pertinent information is confidentially communicated to all staff members
Ensuring that each individuals needs are met in accordance with their individual service plan (ISP)