MARY KING

Prepare mail from previous day

Fax agent's printed paperwork from previous day to rightfax

Process envelopes to mail driver's transcripts, clearance letters and compliance summaries to customers

Fax transcripts and clearance letters to customer's

Responsible for maintaining fax machines and Xerox machine in working order

Communicate with agents regarding their questions about whether or not their faxed paperwork was processed

Mail equipment to agents and to Headquarters through UPS as directed from Admin

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated information to maintain customer records.